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- Tasks: Own post-sales relationships and ensure customers gain value from our AI platform.
- Company: Join Druid AI, a fast-growing leader in AI-driven software solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping enterprises harness the power of AI.
- Qualifications: 4-8 years in Customer Success or Enterprise Account Management, ideally in SaaS.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Druid AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With a 2x growth year over year, 160+ partners and 250+ clients worldwide, DRUID AI actively builds on its vision to provide employees with an intelligent virtual assistant that helps people work easier and faster.
As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. You will act as a trusted advisor, orchestrating adoption, driving outcomes, and identifying growth opportunities. You'll collaborate closely with Sales, Delivery, Product, and RevOps to guide customers through every stage of their journey, from go-live to ongoing innovation.
What you’ll do at DRUID:
- Value Delivery & Account Health
- Own a portfolio of enterprise customers and be accountable for retention, expansion, and overall health.
- Define, track, and communicate measurable business outcomes (ROI, productivity gains, automation impact, etc.).
- Build and maintain Value Roadmaps to align business goals with AI use cases and platform evolution.
- Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs.
- Relationship Management
- Act as the primary point of contact for senior business and technical stakeholders.
- Build long-term partnerships by driving trust, alignment, and continuous value realization.
- Navigate complex organizations, ensuring both executive sponsorship and end-user adoption.
- Product Adoption & Enablement
- Drive adoption of Druid's Agentic AI platform through enablement sessions, playbooks, and workshops.
- Partner with Delivery and Solutions teams to ensure seamless onboarding and handover from implementation.
- Identify new use cases and expansion opportunities together with Account Executives.
- Operational Excellence
- Leverage RevOps insights to monitor account health, usage, NPS, and renewal risk.
- Feed customer feedback to Product and Delivery teams for continuous improvement.
- Maintain data hygiene and forecast accuracy in CRM and Customer Success platforms.
What you’ll bring to DRUID:
- 4–8 years of experience in Customer Success, Consulting, or Enterprise Account Management in SaaS or AI-driven software.
- Strong business process understanding, ideally from consulting, automation, or enterprise transformation environments.
- Comfortable discussing both business outcomes and technical architecture.
- Proven track record of driving QBRs, success planning, and value realization programs.
- Excellent communication and storytelling skills, able to translate AI capabilities into tangible business impact.
- A proactive, ownership-driven mindset and ability to operate in a fast-scaling organization.
Nice to have:
- Experience with conversational AI, automation, or low-code/no-code platforms.
- Exposure to MEDDPICC or similar sales frameworks.
- Familiarity with tools like Gainsight, Planhat, or HubSpot Service Hub.
- Multilingual fluency (especially English + German).
What success looks like in this role:
- Consistently identify and grow expansion opportunities within each account.
- Drive regular QBRs and value reporting that resonate with key stakeholders.
- Keep customer health scores documented and up to date.
- Contribute to a positive NPS and high stakeholder satisfaction.
Customer Success Manager in London employer: DRUID AI
Contact Detail:
DRUID AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have a lead on your dream job at Druid AI!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in Customer Success or similar roles. When you get the chance to chat with potential employers, let them see how you can drive value for their customers.
✨Tip Number 3
Be proactive! If you find a role at Druid AI that excites you, don’t just wait for the application process. Reach out to current employees on LinkedIn, ask questions, and express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Customer Success Manager role. It keeps you top of mind and shows your enthusiasm!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you can help our clients realise the full potential of our AI platform. Share specific examples of how you've driven value in previous roles.
Tailor Your Experience to the Role: Make sure to highlight your relevant experience in Customer Success or Account Management, especially in SaaS or AI-driven environments. We love seeing how your background aligns with what we do at Druid AI, so don’t hold back on those details!
Communicate Clearly and Effectively: Your written application is a chance to showcase your communication skills. Use clear, concise language and structure your application well. Remember, storytelling is key—translate your experiences into compelling narratives that demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly the mindset we value at Druid AI.
How to prepare for a job interview at DRUID AI
✨Know Your Stuff
Before the interview, dive deep into Druid AI's platform and its features. Understand how their AI agents work and think about how you can help customers realise value from them. Being able to discuss specific use cases will show that you're genuinely interested and knowledgeable.
✨Showcase Your Success Stories
Prepare examples from your past experiences where you've driven customer success or managed enterprise accounts. Highlight measurable outcomes like ROI or productivity gains. This will demonstrate your ability to deliver value and align with the role's expectations.
✨Build Rapport with the Interviewers
Remember, this is not just about your skills but also about fit. Be personable and engage with your interviewers. Ask them about their experiences at Druid AI and share your thoughts on the company’s vision. Building a connection can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their approach to customer success, how they measure account health, or what challenges they face in driving product adoption. This shows your proactive mindset and genuine interest in contributing to their success.
