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- Tasks: Own post-sales relationships and ensure customers gain value from our AI platform.
- Company: Join Druid AI, a fast-growing leader in AI-driven solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping enterprises harness the power of AI.
- Qualifications: 4-8 years in Customer Success or Account Management, ideally in SaaS or AI.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Druid AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With a 2x growth year over year, 160+ partners and 250+ clients worldwide, DRUID AI actively builds on its vision to provide employees with an intelligent virtual assistant that helps people work easier and faster.
As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. You will act as a trusted advisor, orchestrating adoption, driving outcomes, and identifying growth opportunities. You’ll collaborate closely with Sales, Delivery, Product, and RevOps to guide customers through every stage of their journey, from go-live to ongoing innovation.
What you’ll do at DRUID:
- Value Delivery & Account Health
- Own a portfolio of enterprise customers and be accountable for retention, expansion, and overall health.
- Define, track, and communicate measurable business outcomes (ROI, productivity gains, automation impact, etc.).
- Build and maintain Value Roadmaps to align business goals with AI use cases and platform evolution.
- Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs.
- Relationship Management
- Act as the primary point of contact for senior business and technical stakeholders.
- Build long-term partnerships by driving trust, alignment, and continuous value realization.
- Navigate complex organizations, ensuring both executive sponsorship and end-user adoption.
- Product Adoption & Enablement
- Drive adoption of Druid’s Agentic AI platform through enablement sessions, playbooks, and workshops.
- Partner with Delivery and Solutions teams to ensure seamless onboarding and handover from implementation.
- Identify new use cases and expansion opportunities together with Account Executives.
- Operational Excellence
- Leverage RevOps insights to monitor account health, usage, NPS, and renewal risk.
- Feed customer feedback to Product and Delivery teams for continuous improvement.
- Maintain data hygiene and forecast accuracy in CRM and Customer Success platforms.
What you’ll bring to DRUID:
- Must-have requirements
- 4–8 years of experience in Customer Success, Consulting, or Enterprise Account Management in SaaS or AI-driven software.
- Strong business process understanding, ideally from consulting, automation, or enterprise transformation environments.
- Comfortable discussing both business outcomes and technical architecture.
- Proven track record of driving QBRs, success planning, and value realization programs.
- Excellent communication and storytelling skills, able to translate AI capabilities into tangible business impact.
- A proactive, ownership-driven mindset and ability to operate in a fast-scaling organization.
- Nice to have
- Experience with conversational AI, automation, or low-code/no-code platforms.
- Exposure to MEDDPICC or similar sales frameworks.
- Familiarity with tools like Gainsight, Planhat, or HubSpot Service Hub.
- Multilingual fluency (especially English + German).
What success looks like in this role
- Consistently identify and grow expansion opportunities within each account.
- Drive regular QBRs and value reporting that resonate with key stakeholders.
- Keep customer health scores documented and up to date.
- Contribute to a positive NPS and high stakeholder satisfaction.
Customer Success Manager employer: DRUID AI
Contact Detail:
DRUID AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Druid AI on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Personal connections can give you the inside scoop and make your application stand out.
✨Tip Number 2
Prepare for the interview by understanding Druid's products and how they impact customer success. Be ready to discuss specific examples of how you've driven value in previous roles. Show us that you can translate technical capabilities into real business outcomes!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email to the hiring manager. This shows initiative and keeps you on their radar. Plus, it’s a great way to express your enthusiasm for the role!
✨Tip Number 4
Practice your storytelling skills! In interviews, be prepared to share compelling stories about your past successes in customer success or account management. We want to hear how you’ve built relationships and driven results—make it memorable!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, especially in SaaS or AI environments. We love seeing candidates who genuinely care about delivering value!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Customer Success Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your achievements and skills that relate directly to the role. A well-structured application makes it easier for us to see your potential!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at DRUID AI
✨Know Your Stuff
Before the interview, dive deep into Druid AI's platform and its features. Understand how their AI agents work and think about how you can help customers realise value from these tools. Being able to discuss specific use cases will show that you're genuinely interested and knowledgeable.
✨Showcase Your Success Stories
Prepare examples from your past experiences where you've driven customer success or managed enterprise accounts. Highlight measurable outcomes like ROI or productivity gains. This will demonstrate your ability to deliver value and align with the role's expectations.
✨Build Rapport with the Interviewers
Remember, this is not just about your skills but also about fit. Engage with your interviewers by asking insightful questions about their challenges and successes. This shows that you’re not only a candidate but also someone who values collaboration and relationship-building.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as driving product adoption or managing a difficult customer. Think through potential scenarios in advance and prepare your responses. This will help you articulate your thought process and problem-solving skills effectively.
