At a Glance
- Tasks: Provide top-notch support via phone, email, and web to customers and sales teams.
- Company: Join a dynamic team focused on customer satisfaction and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop skills in a supportive environment.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Fluent in English and French, with previous customer service experience.
The predicted salary is between 25000 - 32000 € per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
Qualifications/Requirements
- Good in spoken and written English.
- Excellent in spoken and written French.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
Desirable
- Proven SAP systems experience an advantage.
Customer Service Representative in Leicester employer: Druck Limited
As a Customer Service Representative, you will thrive in a dynamic team environment that prioritises collaboration and excellence. Our company offers a supportive work culture with ample opportunities for professional growth, ensuring that you can develop your skills while contributing to exceptional customer experiences. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions about handling customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining our awesome team.
We think you need these skills to ace Customer Service Representative in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Druck Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you’ve handled customer queries in the past, especially in high-pressure situations. Think of specific examples that showcase your problem-solving skills and ability to exceed customer expectations.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s products and services. Understand their customer base and what they value most. This will help you tailor your responses during the interview and show that you’re genuinely interested in being part of their team.
✨Practice Your Language Skills
Since the role requires excellent spoken and written English and French, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your language proficiency right off the bat.
✨Show Your Team Spirit
This position involves working closely with various departments, so be prepared to discuss your teamwork experiences. Share examples of how you’ve collaborated with others to resolve issues or improve processes, highlighting your ability to work well in a team environment.
