At a Glance
- Tasks: Provide top-notch customer support via phone, email, and web for various stakeholders.
- Company: Join a dynamic team focused on exceptional customer service and collaboration.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to work with SAP systems and participate in process improvement projects.
- Why this job: Make a difference by exceeding customer expectations and resolving their queries effectively.
- Qualifications: Strong English communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 € per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
Qualifications/Requirements
- Excellent in spoken and written English.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
Desirable
- Proven SAP systems experience an advantage.
Customer Care Representative - English Speaker in Leicester employer: Druck Limited
As a Customer Care Representative, you will thrive in a dynamic team environment that prioritises collaboration and excellence in customer service. Our company offers a supportive work culture, comprehensive training, and ample opportunities for professional growth, ensuring that you can develop your skills while making a meaningful impact on customer satisfaction. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an exceptional employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative - English Speaker in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and web support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Care Representative - English Speaker in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how you connect your experiences to the role of Customer Care Representative.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status directly!
How to prepare for a job interview at Druck Limited
✨Know Your Customer Care Basics
Brush up on your customer service principles. Understand the key responsibilities of a Customer Care Representative, like managing queries and ensuring customer satisfaction. Be ready to share examples from your past experiences that highlight your ability to exceed customer expectations.
✨Familiarise Yourself with the Company
Do some homework on the company’s products and services. Knowing how they operate and their customer base will help you tailor your responses during the interview. It shows genuine interest and can set you apart from other candidates.
✨Practice Your Communication Skills
Since this role requires excellent spoken and written English, practice articulating your thoughts clearly. You might even want to rehearse common customer service scenarios or questions with a friend to build confidence in your responses.
✨Highlight Your Teamwork Experience
This position involves working closely with various departments. Be prepared to discuss your experience in team environments and how you’ve collaborated with others to resolve issues or improve processes. Share specific examples that demonstrate your ability to work well with different teams.
