Customer Solutions Advisor - Entry Level in London

Druce & Co (International) Limited is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!

As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.

The role involves:

• Providing the initial greeting for any new and existing customers entering the branch.
• Up-selling/cross-selling our products to all customers engaging with Druce (e.g. insurance, mortgage etc.).
• Managing office operations and providing administrative support to the sales and lettings teams.
• Maintaining office schedules and coordinating appointments and meetings.
• Responding to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues.
• Understanding the requirements of inbound clients and qualifying leads.
• Ensuring all incoming leads are created and updated in the CRM database.
• Carrying outbound calling from the Druce branch database to generate leads for MAs.
• Managing and maintaining office inventory, supplies, and equipment, ensuring the office is fully stocked and functional.
• Coordinating with external vendors and contractors, such as cleaners, maintenance technicians, and IT support.
• Managing incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries.

The person we are looking for should embody the following:

• Experience in a customer service or sales environment.
• A bachelor’s degree with relevant qualifications preferred but not necessary.
• Excellent communication skills and able to connect with clients, both in-person and over the phone.
• Highly motivated to provide the best customer service and develop relationships over the long term.
• Strong work ethic with a systematic approach to Sales.
• Highly ambitious individuals who want to develop and succeed in the world of real estate.

What’s in it for you?

Aside from an opportunity to embed yourself in the exciting developments we’re working on, this is an exceptional opportunity to set yourself apart from the standard real estate journey. We truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?

• Above market basic salary.
• Commission on leads and referrals.
• Generous annual leave, increasing annually with tenure.

As an equal opportunities employer, Druce is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.