Customer Solutions Advisor - Entry Level

Druce & Co (International) Limited is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!

As the only 200-year-old “start-up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market-leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.

We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.

The role

With a passion for customer solutions and a naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch-based role supporting both sales and lettings through the following:

• Provide the initial greeting for any new and existing customers entering the branch.
• Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
• Manage office operations and provide administrative support to the sales and lettings teams.
• Maintain office schedules and coordinate appointments and meetings.
• Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues.
• Understand the requirements of inbound clients and qualify leads.
• Ensure all incoming leads are created and updated in the CRM database.
• Carry outbound calling from the Druce branch database to generate leads for MAs.
• Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional.
• Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support.
• Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries.

The person

@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer-first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.

We are looking to enlist people who embody this through:

• Experience in a customer service or sales environment.
• A bachelor’s degree with relevant qualifications preferred but not necessary.
• Excellent communication skills and able to connect with clients, both in-person and over the phone.
• Highly motivated to provide the best customer service and develop relationships over the long term.
• Strong work ethic with a systematic approach to Sales.
• Highly ambitious individuals who want to develop and succeed in the world of real estate.

What’s in it for you?

Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?

• Above market basic salary.
• Commission on leads and referrals.
• Generous annual leave, increasing annually with tenure.

As an equal opportunities employer, Druce is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.