We are looking for a reliable, enthusiasticand motivated individual who is committed to providing excellent patient careand is able to meet the requirements of a busy and growing Practice.
We are a friendly family Practice, committedto delivering safe, high-quality services in innovative ways. As a large,well-established and forward-thinking GP Practice, we are proud to serve aregistered patient population of approximately 42,000 patients.
As our Practice continues to grow and develop,we are looking for someone to join our Medical Administrative Team who is flexible andadaptable to the needs of the service.
This is a varied and rewarding front-linerole, combining medical administration and reception responsibilities. You willplay an important part in supporting our patients, clinicians and widermultidisciplinary team, helping to ensure the smooth and effective day-to-dayrunning of the Practice.
If you enjoy working in a busy environment,take pride in providing excellent customer service and are looking for a rolewhere you can make a real difference to patients, we would love to hear fromyou.
We welcome informal chats or visits, if you are interested, please contact Gillian Cawkill Head of HR & Governance gilliancawkill@nhs.net
Unfortunately, we are unable to accept applications from individuals who require UK visa sponsorship. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
As a Medical Administrator, you will be one of the first points of contact for our patients and will provide a professional, helpful and compassionate service across a range of administrative and reception functions.
Your duties will include, but are not limited to:
- Providing a friendly, professional and helpful first point of contact for patients, both face-to-face and by telephone.
- Handling telephone calls, digital contacts, practice emails and patient enquiries appropriately and efficiently.
- Undertaking medical administration and supporting the administrative elements of clinical triage.
- Maintaining patient confidentiality at all times.
- Contributing to the smooth and efficient running of the Practice.
The role can be busy and fast-paced, and you will need to remain calm, professional and helpful when working under pressure. You will be expected to treat patients, visitors and colleagues with courtesy and respect and contribute to a welcoming and positive Practice environment.
Working Hours
37.5 hours per week (full-time) preferred. We may also considerapplications from candidates seeking a minimum of 30 hours per week.
Working hours will be scheduled within the Practice's opening hours:
Monday to Friday: 08:00-18:30
Saturday: 09:00-17:00
The role may include a regular requirement to work until 6.30 pm onFridays. Candidates must therefore be able to work the required Friday latefinish as part of their working pattern.
About us
Why Join Us?
This is an exciting time to join Drs Reddy & Nunn as we continue todevelop our services and respond to the needs of our growing patientpopulation.
You will be joining aPractice that is committed to providing safe, high-quality care in innovativeways, while maintaining a strong focus on both our patients and our colleagues.We believe that supporting and developing our colleagues is key to creating apositive working environment and delivering excellent care.
Wevalue the contribution of every team member and encourage colleagues to developtheir skills, share ideas and play an active role in improving our services.
Ifyou are reliable, enthusiastic, organised and patient-focused, and share ourcommitment to providing high-quality patient care, we would love to hear fromyou.
What We Offer
We are committed to providing a supportive working environment where our staff are valued and have the opportunity to develop their skills and experience.
- 27 days' annual leave on appointment, plus bank holidays
- A friendly, supportive and inclusive working environment
- Training and support to help you develop within the role
- The opportunity to develop your administrative and healthcare experience
- The opportunity to contribute to service development and improvements that make a real difference to our patients
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. Previous applicants need not reapply.
Job responsibilities
We are looking for someone who is:
- Reliable, organised, and able to work effectively in a busy environment.
- Confident communicating with patients, colleagues and external organisations.
- Flexible and adaptable to the changing needs of a busy GP Practice.
- Able to manage competing priorities while maintaining accuracy and attention to detail.
- Professional, approachable and committed to delivering excellent patient service.
- Comfortable working across both administrative and reception functions.
- Able to work effectively as part of a multidisciplinary team.
- Confident using computer systems and willing to learn new systems and processes.
- Able to use their own initiative while also recognising when to seek advice or support.
- Committed to maintaining confidentiality and high standards of information governance.
- Able to demonstrate our values of Compassion, Respect, Learning, Quality and Integrity in their everyday work.
Previous administrative experience and a strong background in customer service are essential.
Previous experience of working within primary care, the NHS or another healthcare environment would be advantageous. However, we will provide training on Practice-specific systems and processes.
Person Specification
Qualifications
- Educated to GCSE level or equivalent, including English and Mathematics
- Business Administration qualification (NVQ Level 2 or above) or equivalent
Experience
- Experience of working with the public
- Experience of high-volume telephone or contact-centre work
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
- Experience of care navigation or active signposting
Knowledge and Skills
- Excellent communication skills (written and oral)
- Clear, polite and professional telephone manner
- Flexible and cooperative, with a willingness to work across all administrative functions as directed
- Strong IT skills, including accurate keyboard skills and the ability to work across multiple systems simultaneously
- Understanding of confidentiality, information governance and UK GDPR as applied in general practice
- Effective time management (planning, organising and prioritising a competing workload)
- Ability to work as a team member and autonomously
- Ability to follow clinical and organisational policy and procedure without deviation
- Good interpersonal skills
- SystmOne user skills, or the ability to achieve competence within the induction period
- Working knowledge of AccuRx or comparable digital triage and messaging platforms
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Administrator in Bridlington employer: Drs Reddy & Nunn
Drs Reddy & Nunn is an excellent employer, offering a supportive and collaborative work culture that prioritises person-centred care and the well-being of both patients and staff. With flexible working hours and a commitment to professional development, employees have ample opportunities for growth while making a meaningful impact in the community of Bridlington and surrounding areas.
