Introduction
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Positively promote the practice to ensure a consistent growth in patient list size
- Provide general administrative assistance to the practice team
About the Employer
- Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services
Patient list size not exceeding 10,500 patients
What You'll Do
- To gain a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
- Filing letters, notes / forms / results and maintaining patient records manually and electronically
- Processing online blood test forms
- Opening and distributing post
- Dealing appropriately with outgoing mail
- Patient contact using telephone / email and text message
Training Outcome
- Possibility for further progression in NVQ's
Skills Required
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
Qualifications
- Essential - GCSE - GCSE English - A*-C/Grade 9-4 Equivalent
- Essential - GCSE - GCSE Maths - A*-C/Grade 9-4 equivalent
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday 7.30am - 4.00pm.Tuesday 7.30am - 1.00pm.Wednesday, 8.00am - 5.00pm.Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm. Friday, 8.00am - 6.30pm.
Expected Duration: 1 Year 6 Months
Training Provider: RUNSHAW COLLEGE
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Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell employer: Drs Ansari, Carradus & Farndell @ Longton Health Centre
At Drs Ansari, Carradus & Farndell, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work environment. Our apprenticeship programme not only offers valuable hands-on experience in patient services but also provides opportunities for personal and professional growth within the healthcare sector. Located at Longton Health Centre, we are committed to nurturing talent and ensuring our apprentices feel valued and empowered throughout their journey with us.
Contact Details:
Drs Ansari, Carradus & Farndell @ Longton Health Centre Recruitment Team
