At a Glance
- Tasks: Bridge the gap between tech and customers, guiding them through integrations and troubleshooting.
- Company: Join an award-winning cybersecurity company transforming the industry with AI.
- Benefits: Competitive salary, equity grants, generous benefits, and remote work flexibility.
- Other info: 100% remote work with opportunities for career growth into account management or sales.
- Why this job: Be at the forefront of AI-driven cybersecurity and make a real impact.
- Qualifications: 2-5 years in a technical customer-facing role, ideally in cybersecurity.
The predicted salary is between 105000 - 120000 £ per year.
About Dropzone AI
Dropzone’s mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists. Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground. We are an award-winning company disrupting the $200B+ cybersecurity market. Powered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects. We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development. Join us if you want to be on the ground floor of using Gen AI to transform cyber defence.
About the role
Dropzone AI is transforming how Security Operations Centers (SOCs) handle investigations by delivering AI-driven automation and insight. As our Senior Technical Account Manager, you’ll be instrumental in bridging the gap between our technical product and our rapidly growing customer base. This is an ideal role for someone excited about cybersecurity, loves working with customers, and thrives in both technical troubleshooting and proactive relationship management. In this role, you’ll become an expert in how Dropzone integrates into diverse SOC environments. You’ll guide customers through integration setups, assist in troubleshooting complex alerts, and help customers maximize the value they derive from Dropzone. You’ll also own the rhythm of customer communication, from planning meetings to documenting outcomes, and ensure an outstanding customer experience. At this stage, this role carries nominal commercial responsibility for contract renewals with a variable compensation component commensurate to expectations.
What you'll do
- Technical Guidance & Troubleshooting
- Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.
- Walk customers through integrations, ensuring successful deployment using our documentation and best practices utilizing Python scripting.
- Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.
- Use SQL to extract and analyze customer data for troubleshooting or usage insights.
- Partner with engineering to escalate and resolve technical issues as needed.
- Customer Relationship Management
- Manage a book of customer accounts, acting as their primary technical point of contact.
- Organize and run regular check-ins, including setting agendas and documenting action items.
- Handle customer support requests with urgency and empathy, ensuring timely follow-up and resolution.
- Draft clear, professional communications including status updates, technical explanations, and customer review emails.
- Maintain meticulous records in internal systems to track issues, feature requests, and customer feedback.
- Collaborate with the Head of Customer Success to provide technical insights that inform renewal conversations or business reviews.
- Enablement & Advocacy
- Contribute to improving documentation and knowledge bases to help customers self-serve.
- Advocate internally for customer needs, identifying patterns and opportunities for product improvement.
- Assist with customer enablement, including creating technical guides, FAQs, or training materials.
Requirements
- 2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) ideally in cybersecurity or enterprise software.
- Strong understanding of the Security Operations Center (SOC) environment, tools, and workflows.
- Comfortable explaining and troubleshooting:
- SIEM and SOAR integrations
- Security alert workflows and incident investigation processes
- Technical proficiency in:
- Reading and editing Python code (even if not from scratch)
- Experience working with APIs or integration tools
- Excellent organizational skills, able to juggle multiple accounts and tasks without dropping details.
- Superb communication skills:
- Able to translate technical concepts for varied audiences
- Professional, clear writing for customer emails, documentation, and internal notes
- Comfortable working in a startup environment: adaptable, proactive, and eager to build new processes.
Nice to have
- Experience using or administering security tools (e.g., Splunk, QRadar, Chronicle, Sentinel, SOAR platforms)
- Writing SQL queries to extract and analyze data
- Previous experience in customer success or account management roles
- Interest in collaborating on commercial aspects of customer relationships in the future is welcome, but not required. We support career growth into account management or sales for those who wish to explore that path.
Work Environment/Travel
We are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.
Compensation
In the spirit of pay transparency, we are excited to share the base salary range below. If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth. In addition, all compensation packages include significant above market new hire equity grants because we believe in rewarding long term value creation. We also offer a generous benefits package including optional private dental & medical coverages for employees and dependents, pension with employer contribution, generous holiday leave, and more.
The base pay range for this role is: £105,000 - £120,000 GBP
The variable pay for this role is: £10,000 - £12,000 GBP
Senior Technical Account Manager employer: Dropzone AI
At Dropzone AI, we pride ourselves on being an innovative leader in the cybersecurity space, offering a dynamic and supportive work environment that fosters professional growth and collaboration. As a fully remote company, we provide our employees with the flexibility to work from home while ensuring they have access to comprehensive benefits, including competitive salaries, equity grants, and generous holiday leave. Join us to be part of a mission-driven team that values your contributions and empowers you to make a meaningful impact in the world of cyber defense.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Dropzone AI, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Dropzone AI
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Dropzone AI. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Dropzone AI insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Dropzone AI that you’re committed to staying ahead in the game.
How to prepare for a job interview at Dropzone AI
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Dropzone AI to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Dropzone AI.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
