At a Glance
- Tasks: Manage daily operations and optimise routes for mobile vehicle services.
- Company: Join Dropless, a game-changer in the automotive repair industry.
- Benefits: Enjoy a competitive salary, hybrid work, pension scheme, and career growth.
- Other info: Inclusive culture focused on personal and professional development.
- Why this job: Be part of a dynamic team transforming vehicle maintenance with smart technology.
- Qualifications: Bachelor’s degree and 2-3 years in the automotive industry required.
The predicted salary is between 28000 - 30000 £ per year.
About us
Dropless is revolutionising the vehicle repair and maintenance sector by bringing professional garage services directly to the customer. From routine servicing to essential repairs like brake pads and discs, we use smart technology to streamline fleet maintenance for some of the UK’s largest businesses. We believe happy people make motivated employees. We focus on creating an inclusive, effective, and diverse work environment where our team has the freedom to be the best versions of themselves. Dropless currently operates in Greater London, Birmingham, and the Home Counties, with plans to expand nationwide throughout 2026.
Summary
We are seeking a dedicated Operations Executive – Mobile Services to join our dynamic team in the UK. This role is critical to strengthening our day-to-day field operations and driving data-led performance improvements across the business.
Responsibilities:
- Operations & Dispatch: Manage daily scheduling and route optimisation; monitor live operations to resolve delays, no-shows, and technical issues in real time.
- Data & Performance: Build and maintain dashboards (Excel/CRM/BI) to track KPIs such as Job Completion Rate, First-Time Fix Rate, and Turnaround Time (TAT).
- Team Leadership: Support hiring, onboarding, and training; monitor technician performance to ensure adherence to SOPs, SLAs, and safety standards.
- Quality Assurance & Support: Act as the first escalation point for field and customer issues; collaborate with support teams to drive high satisfaction and quick resolutions.
- Process Improvement: Identify operational gaps and implement scalable workflows across dispatch and servicing to drive cost reductions.
Required Skills & Qualifications
- Bachelor’s degree in Business, Operations, Engineering, Automotive, or related field
- 2-3 years of experience in the automotive industry (MANDATORY) — preferably in service operations, repairs, or field services
- Proven experience in managing field technicians or workshop/service operations
- Strong analytical skills with hands-on experience in Excel/Google Sheets (experience with BI tools is a plus)
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-ownership environment
Benefits
- Basic Salary: £28k - £30k per annum
- Hybrid role - 3 days in office, 2 days WFH
- Company Pension Scheme
- Ongoing training & support
- Career Progression
If this role seems like something you might be interested in, then get in touch and we’ll get back to you as soon as we can!
Operations Executive (Automotive) in London employer: Dropless
At Dropless, we pride ourselves on being an exceptional employer by fostering a vibrant and inclusive work culture that empowers our employees to thrive. With a focus on professional development and career progression, we offer ongoing training and support, alongside a competitive salary and hybrid working options. Join us in revolutionising the automotive service industry while enjoying the unique benefits of working in a dynamic team environment across Greater London, Birmingham, and the Home Counties.
