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For Companies At a Glance
- Tasks: Support customers post-sale, ensuring they maximise their Dropbox experience.
- Company: Join Dropbox, a global leader in innovative work solutions and community-driven culture.
- Benefits: Enjoy flexible PTO, competitive health coverage, and a perks allowance tailored to your needs.
- Why this job: Make a real impact on customer success while working in a collaborative, supportive environment.
- Qualifications: Fluency in Spanish and English, with a background in customer success or similar roles.
- Other info: This is a full-time, remote position with opportunities for growth and development.
The predicted salary is between 67000 - 93000 £ per year.
Join to apply for the Customer Success Manager – Spanish role at Dropbox
Join to apply for the Customer Success Manager – Spanish role at Dropbox
Company Description
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We\’re a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you\’re ready to push boundaries—and yourself— Dropbox is ready for you.
Company Description
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We\’re a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you\’re ready to push boundaries—and yourself— Dropbox is ready for you.
Team Description
The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working. From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you\’re excited about creating partnerships inside the organization and out, join the Sales team. Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations.
Role Description
As a Customer Success Manager (Spanish speaking), you will be supporting post-sale customer deployment, education and training. You will play an integral role in our customer’s journey with Dropbox -helping them deploy Dropbox (both our Core product and Dash) and our suite of additional products while helping them realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will also support Dropbox business objectives including driving customer retention and growth. We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.
Responsibilities
- Lead post-sale customer deployment calls while collaborating with Account Managers, Solutions Consultants/Engineers, in adopting Dropbox Dash, Dropbox, Dropbox Sign, DocSend and other products as they are added to our portfolio
- Discover customer goals/objectives and chart a plan for successful time-bound outcomes of those goals
- Develop a thorough understanding of Dropbox’s multiple products. Feel comfortable showcasing product features and their value to both decision makers and their employees
- Work with the Channel Sales team, helping our partners understand the value of Dropbox products
- Co-prepare and present QBR/EBRs (adoption insights/recommendations and product updates)
- Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
- You have the ability to navigate a customer or partner interaction that focuses on technical aspects of the product
- Providing vital feedback from clients back to Dropbox leadership and product team
- Collaborate with Account Managers to ensure renewal and or growth for key accounts by driving account health and business
- Work with the team and leadership on identifying process and scale improvements
Requirements
- Customer Success or similar experience with a demonstrated track record of success
- Language requirement: Fluency in Spanish and English is a requirement
- Experience working Spanish speaking markets
- Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
- A technical aptitude with experience in communicating effectively at all levels
- Customer Oriented Problem Solving & Analytical mindset
- Ability to contribute to building new processes and systems
- Bachelors Degree or equivalent experience required
Preferred Qualifications
- Collaborative and Highly Engaged approach
- A passion for technology and learning
- Prior experience with CRM systems
- Preferred Experience within the Geographic coverage that include the EMEA countries
- Additional languages are preferred (Italian, etc.)
- Strong analytical and quantitative capabilities including comfort with basic modeling
Compensation
United Kingdom Pay Range
£78,200—£105,800 GBP
Ireland Pay Range
€79.200—€107.200 EUR
The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage*
- Retirement savings through a defined contribution pension or savings plan**
- Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
- Income Protection Plans: Life and disability insurance*
- Business Travel Protection: Travel medical and accident insurance*
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
- Mental health and wellness benefits
Additional Benefits Details Are Available Upon Request.
- Where group plans are not available, allowances may be provided
- Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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Customer Success Manager - Spanish employer: Dropbox
Contact Detail:
Dropbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Spanish
✨Tip Number 1
Familiarise yourself with Dropbox's suite of products, especially Dropbox Dash and Dropbox Sign. Understanding these tools will allow you to confidently discuss their features and benefits during interviews, showcasing your readiness for the Customer Success Manager role.
✨Tip Number 2
Leverage your Spanish language skills by connecting with professionals in Spanish-speaking markets on platforms like LinkedIn. Engaging with potential colleagues or industry leaders can provide insights into the role and demonstrate your commitment to the position.
✨Tip Number 3
Prepare to discuss your experience in customer success or similar roles by highlighting specific examples where you've driven customer retention and growth. This will help you illustrate your ability to contribute effectively to Dropbox's objectives.
✨Tip Number 4
Research Dropbox's company culture and values, particularly their focus on collaboration and customer orientation. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a great cultural fit.
We think you need these skills to ace Customer Success Manager - Spanish
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your fluency in Spanish and English, as well as any experience you have with CRM systems or working in Spanish-speaking markets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it aligns with Dropbox's mission. Mention specific examples of how you've successfully supported customers in the past and how you can contribute to their journey with Dropbox.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your analytical mindset and problem-solving abilities. Highlight situations where you've navigated complex scenarios or improved processes in previous roles.
Research Dropbox: Familiarise yourself with Dropbox’s products and their value proposition. Understanding their offerings will help you articulate how you can support customers in adopting these tools effectively.
How to prepare for a job interview at Dropbox
✨Showcase Your Bilingual Skills
As a Customer Success Manager for a Spanish-speaking market, it's crucial to demonstrate your fluency in both Spanish and English. Be prepared to switch between languages during the interview to showcase your comfort level and ability to communicate effectively with diverse clients.
✨Understand Dropbox's Products
Familiarise yourself with Dropbox’s suite of products, especially Dropbox Dash, Dropbox Sign, and DocSend. Be ready to discuss how these tools can benefit customers and enhance their workflows, as this will show your technical aptitude and customer-oriented mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex scenarios. Think of examples from your past experiences where you successfully navigated challenges in customer success or account management, highlighting your analytical capabilities and collaborative approach.
✨Demonstrate Your Passion for Technology
Convey your enthusiasm for technology and learning during the interview. Discuss any relevant experiences or projects that illustrate your passion, as this aligns with Dropbox's culture of innovation and growth, making you a more appealing candidate.
