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- Tasks: Support customers post-sale, ensuring they successfully deploy and use Dropbox products.
- Company: Join Dropbox, a global leader in innovative work solutions and a vibrant community.
- Benefits: Enjoy flexible PTO, competitive health coverage, and a perks allowance for personal growth.
- Why this job: Make a real impact on customer success while working in a collaborative, supportive environment.
- Qualifications: Fluency in Spanish and English, with experience in customer success or similar roles required.
- Other info: This is a full-time remote position, open to candidates in various locations.
The predicted salary is between 67000 - 93000 £ per year.
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We’re a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you’re ready to push boundaries—and yourself—Dropbox is ready for you.
The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working. From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you’re excited about creating partnerships inside the organization and out, join the Sales team. Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations.
As a Customer Success Manager (Spanish speaking), you will be supporting post-sale customer deployment, education and training. You will play an integral role in our customer’s journey with Dropbox - helping them deploy Dropbox (both our Core product and Dash) and our suite of additional products while helping them realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will also support Dropbox business objectives including driving customer retention and growth. We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.
Responsibilities
- Lead post-sale customer deployment calls while collaborating with Account Managers, Solutions Consultants/Engineers, in adopting Dropbox Dash, Dropbox, Dropbox Sign, DocSend and other products as they are added to our portfolio.
- Discover customer goals/objectives and chart a plan for successful time-bound outcomes of those goals.
- Develop a thorough understanding of Dropbox’s multiple products. Feel comfortable showcasing product features and their value to both decision makers and their employees.
- Work with the Channel Sales team, helping our partners understand the value of Dropbox products.
- Co-prepare and present QBR/EBRs (adoption insights/recommendations and product updates).
- Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows.
- You have the ability to navigate a customer or partner interaction that focuses on technical aspects of the product.
- Providing vital feedback from clients back to Dropbox leadership and product team.
- Collaborate with Account Managers to ensure renewal and or growth for key accounts by driving account health and business.
- Work with the team and leadership on identifying process and scale improvements.
Requirements
- Customer Success or similar experience with a demonstrated track record of success.
- Language requirement: Fluency in Spanish and English is a requirement.
- Experience working Spanish speaking markets.
- Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance.
- A technical aptitude with experience in communicating effectively at all levels.
- Customer Oriented Problem Solving & Analytical mindset.
- Ability to contribute to building new processes and systems.
- Bachelors Degree or equivalent experience required.
Preferred Qualifications
- Collaborative and Highly Engaged approach.
- A passion for technology and learning.
- Prior experience with CRM systems.
- Preferred Experience within the Geographic coverage that include the EMEA countries.
- Additional languages are preferred (Italian, etc.).
- Strong analytical and quantitative capabilities including comfort with basic modeling.
Compensation
United Kingdom Pay Range £78,200—£105,800 GBP. Ireland Pay Range €79.200—€107.200 EUR. The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage.
- Retirement savings through a defined contribution pension or savings plan.
- Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh.
- Income Protection Plans: Life and disability insurance.
- Business Travel Protection: Travel medical and accident insurance.
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more.
- Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support.
- Mental health and wellness benefits.
Additional Benefits Details Are Available Upon Request. Where group plans are not available, allowances may be provided. Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.
Customer Success Manager - Spanish employer: Dropbox
Contact Detail:
Dropbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Spanish
✨Tip Number 1
Familiarise yourself with Dropbox's suite of products, especially Dropbox Dash and Dropbox Sign. Understanding these tools will allow you to confidently discuss their features and benefits during interviews, showcasing your readiness for the Customer Success Manager role.
✨Tip Number 2
Highlight your experience in customer success or account management, particularly in Spanish-speaking markets. Be prepared to share specific examples of how you've driven customer retention and growth in previous roles, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your collaborative skills by discussing past experiences where you've worked cross-functionally with sales, legal, and finance teams. This will show that you can navigate complex scenarios and contribute effectively to Dropbox's customer success initiatives.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and analytical mindset. Think of examples where you've identified process improvements or developed new systems that enhanced customer engagement, as this aligns with the responsibilities of the role.
We think you need these skills to ace Customer Success Manager - Spanish
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager role. Understand the key responsibilities and requirements, especially the importance of fluency in Spanish and English.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success or similar roles. Emphasise any experience you have with Spanish-speaking markets and your ability to communicate effectively at all levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've driven customer retention and growth in previous roles, and express your enthusiasm for working at Dropbox.
Highlight Technical Aptitude: In your application, be sure to mention any technical skills or experience with CRM systems. This is crucial for the role, as you'll need to navigate complex scenarios and communicate product features effectively.
How to prepare for a job interview at Dropbox
✨Understand Dropbox's Products
Before the interview, make sure you have a solid understanding of Dropbox's various products, especially Dropbox Dash and Dropbox Sign. Be prepared to discuss how these products can benefit customers and how you would help them realise their value.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or similar roles. Be ready to share specific examples of how you've helped customers achieve their goals and how you navigated complex scenarios in past positions.
✨Demonstrate Your Language Skills
Since fluency in Spanish and English is a requirement, be prepared to switch between both languages during the interview. This will not only showcase your language skills but also demonstrate your comfort in communicating with diverse clients.
✨Prepare for Collaborative Scenarios
As the role involves working closely with Account Managers and other teams, think of examples where you've successfully collaborated across departments. Discuss how you approach teamwork and problem-solving in a customer-oriented environment.
