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- Tasks: Coordinate sales processes and ensure excellent customer service daily.
- Company: Join Dron & Dickson, a company committed to safety and employee wellbeing.
- Benefits: Enjoy a supportive culture, opportunities for personal development, and a focus on work-life balance.
- Why this job: Be part of a dynamic team that values agility and continuous improvement in a positive work environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Networking opportunities and potential travel to enhance your professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Purpose: ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes and cultures coupled with our supply and services ensures people, plant and the environment are kept safe. The primary purpose of this role is to ensure consistent delivery of customer service and to proactively contribute to the branch strategy.
Objective: The primary objective of this role is to achieve operational and financial branch targets in line with the company strategy through the effective coordination of the sales process.
Our Culture & Values: Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the company\’s culture and core values are required as part of this role.
Our Value acronym AGILE represents qualities associated with being responsive, flexible and adaptable to change which collectively have been identified as key differentiators that offer us competitive advantage. The behaviours for each value are highlighted below:
Reporting to: Branch Manager, Great Yarmouth.
Direct Reports: None.
Core Alignment Responsibilities:
- Understand and support the company\’s mission, vision and values
- Responsibility of personal learning, development and KPI completion
- Promote and proactively adhere to the company\’s core values in all day-to-day activities and interactions.
Role Responsibilities:
- Provide a professional and courteous level of service in line with the customer service charter.
- Ensure sales quotations, sales orders and purchase orders are processed in line with company procedures in a timely manner.
- Manage customer accounts that are assigned and proactively look at ways to improve performance of the account.
- Follow up quotations in a timely manner to ensure competitiveness and if anything further can be done to secure order.
- Expediting customer and supplier orders as required.
- Ensure all customer and supplier returns are processed and closed out in line with company procedures in a timely manner.
- Ensure all customer and supplier non-conformances and non-conformance reports are processed and closed out in line with company procedures in a timely manner.
- Responsible for input of client details into the CRM system and close out of any old information.
- Support with any ITT’s received.
- Assist the Business Development Managers as required.
- To be fully aware, assist and support the ongoing development of the integrated management system.
- To maintain good communications with internal and external clients.
- To take a proactive approach to continuous improvement and development of the company’s systems and processes.
- Ad hoc duties as requested by management.
- Travel may be necessary to ensure delivery of business needs.
- Social and business networking is expected.
HSEQ Responsibilities:
- Comply with all Dron & Dickson’s integrated management system including all policies and procedures.
- Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting.
- Act ethically and with integrity.
- Ensure all health and safety training is undertaken.
- Ensure a safe workplace environment without risk to health.
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Sales Coordinator, Great Yarmouth employer: Dron & Dickson
Contact Detail:
Dron & Dickson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator, Great Yarmouth
✨Tip Number 1
Familiarise yourself with Dron & Dickson's core values, especially the AGILE acronym. Understanding how these values translate into daily operations will help you demonstrate your alignment with the company's culture during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in sales coordination. Engaging in conversations about their roles can provide insights into the expectations and challenges of the position, which you can reference in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've contributed to customer service excellence in previous roles. Highlighting your proactive approach to improving customer accounts will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on industry trends and best practices related to sales coordination. Being knowledgeable about the latest tools and techniques can set you apart and show your commitment to continuous improvement, a key aspect of the role.
We think you need these skills to ace Sales Coordinator, Great Yarmouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and objectives of the Sales Coordinator position. Tailor your application to highlight how your skills and experiences align with the company's mission and values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sales coordination or customer service. Use specific examples to demonstrate your ability to manage accounts, process orders, and improve customer satisfaction.
Showcase Your Values: Dron & Dickson values a positive culture and adherence to their core values. Make sure to reflect these values in your application by discussing how you embody qualities like responsiveness, flexibility, and adaptability.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Dron & Dickson
✨Understand the Company Culture
Before your interview, take some time to research Dron & Dickson's culture and values. Familiarise yourself with their AGILE acronym and think about how your own values align with theirs. This will help you demonstrate that you're a good fit for the team.
✨Showcase Your Customer Service Skills
As a Sales Coordinator, providing excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to manage accounts and improve performance, as this will resonate well with the interviewers.
✨Be Ready to Discuss Process Improvement
The role involves continuous improvement of systems and processes. Think of specific instances where you've identified inefficiencies and implemented changes. Be prepared to discuss how you can contribute to enhancing Dron & Dickson's operations.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Sales Coordinator role, the team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
