Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experiences by optimising touchpoints and leveraging data insights.
- Company: Join DriverReviews, Europe's leading verified tyre reviews platform.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact on customer journeys and help consumers make informed choices.
- Qualifications: Strong analytical skills and a passion for customer experience.
- Other info: Be part of a fast-growing team in a dynamic industry.
The predicted salary is between 28800 - 48000 £ per year.
Consumer reviews have become a hugely important source of reassurance for consumers shopping online. When you are online searching for a hotel, a new tv, a pair of trainers or a light bulb, chances are that you have read and been influenced by the consumer reviews that you have read of real customers sharing their real‑world experiences and insights of a product. A recent study found that 93% of consumers check online reviews before making a purchase, and a product with reviews has a 270% higher chance of being bought as reviews establish credibility, confidence and social proof. Over 80% of motorists in Europe now go online to research new tyres to buy for their car.
DriverReviews was created to help support and simplify the consumer journey by allowing consumers to read genuine and authentic tyre reviews from real motorists who have already bought tyres for the same car make and model that the customer needs. Launched in 2021, DriverReviews has quickly grown to become Europe’s largest verified tyre reviews platform, partnering with the largest online tyre retailers and tyre manufacturers across 42 countries to collect and syndicate more than 500,000 tyre reviews from genuine, verified motorists. Our aim is to be the most globally recognised and trusted tyre reviews platform.
Purpose
The Customer Journey Specialist at DriverReviews is responsible for improving conversion, retention, customer advocacy, and premiumisation through the design and optimisation of seamless, engaging, and effective customer touchpoints. This role owns the end‑to‑end experience and ensures continuous improvement of the journey by leveraging data, insights, experimentation, and strong cross‑team collaboration.
Key Responsibilities
- Customer Insights
Customer Journey Specialist in Edinburgh employer: DriverReviews
Contact Detail:
DriverReviews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Journey Specialist role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work and insights into customer journeys. This is a great way for us to see your creativity and how you approach customer touchpoints.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and data analysis. We want to see how you think on your feet, so consider real-world scenarios and how you’d improve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Journey Specialist in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving customer journeys and making a difference in the consumer experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Journey Specialist role. We love seeing how your skills can directly contribute to our mission at DriverReviews!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DriverReviews
✨Know Your Customer Journey
Familiarise yourself with the concept of customer journeys, especially in the context of online reviews. Be ready to discuss how you can enhance the customer experience at each touchpoint, as this role is all about optimising those interactions.
✨Showcase Data-Driven Insights
Prepare examples of how you've used data to inform decisions in previous roles. Highlight any experience you have with customer feedback and how it led to improvements. This will demonstrate your ability to leverage insights effectively.
✨Collaborate Like a Pro
Since the role involves cross-team collaboration, think of instances where you've worked with different departments to achieve a common goal. Be ready to share these stories to show that you can communicate and collaborate effectively.
✨Emphasise Continuous Improvement
Discuss your approach to continuous improvement and experimentation. Share specific examples of how you've iterated on processes or strategies based on feedback or results. This will show that you're proactive and committed to enhancing the customer journey.
