At a Glance
- Tasks: Lead the delivery of frontline training and develop operational learning for diverse teams.
- Company: Join the DVSA, ensuring safe and sustainable journeys across Britain.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension contribution.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact on public safety while developing your leadership skills.
- Qualifications: Experience in operational training and a relevant Level 7/Masters qualification required.
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Provides strategic leadership for DVSA’s frontline training delivery, overseeing the development of operational learning for Driving Examiners, Enforcement Officers and Vehicle Assessors. Works with stakeholders to deliver high-quality, customer-focused training and commission specialist solutions aligned to organisational priorities. Leads professional teams, ensuring services meet evolving business needs, align with Civil Service frameworks and support DVSA’s future vision, capability and workforce development objectives.
Top Responsibilities
- Work with People Directorate colleagues, particularly HR Business Partners and Strategic workforce Planning to gain business intelligence and understanding of strategic business priorities and skills requirements.
- Understand the customer/end user requirements, interpreting Department for Transport and organisation priorities and aligning learning needs to DVSA.
- Demonstrate leadership by providing influence, direction and guidance to staff.
- Work to cultivate good relationships and communications with internal and external stakeholders.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About You
To be successful in this role you will need to have the following experience:
- Experience of leading a professional operational training service in a multi-disciplined organisation and working at a strategic level as part of an HR Senior team.
- Direct experience of developing coherent, fully integrated capability and learning strategies, using management information, customer feedback and understanding organisational and departmental priorities.
- Demonstrable track record in delivering high quality learning and development services and products.
- Experience in adult learning.
- Experience in leading and managing change.
- Ability to understand technical training requirements and translate technical requirements into education, learning and development products.
- Experience of managing multi-disciplinary and geographically dispersed teams.
Essential qualifications
- MCIPD or a Level 7/Masters qualification in a relevant subject, or equivalent.
You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
How to Apply
Read the full description and apply at CS Jobs using the link provided. This vacancy closes at 23:55 on Sunday 9th August 2026.
Head of Training Delivery - Frontline Services in Swansea employer: Driver & Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, generous annual leave, and a substantial pension contribution, DVSA empowers its staff to thrive while contributing to the safety and sustainability of Britain's transport system. Join a diverse team dedicated to making a meaningful impact in frontline training delivery across various locations, including Leeds and Newcastle upon Tyne.
Contact Details:
Driver & Vehicle Standards Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Training Delivery - Frontline Services in Swansea
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Driver & Vehicle Standards Agency just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Driver & Vehicle Standards Agency. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Head of Training Delivery - Frontline Services in Swansea
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Head of Training Delivery - Frontline Services role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Driver & Vehicle Standards Agency, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Driver & Vehicle Standards Agency
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Driver & Vehicle Standards Agency, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Driver & Vehicle Standards Agency, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
