Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance customer service operations across multiple channels in Newcastle and Swansea.
- Company: A forward-thinking government agency focused on service excellence.
- Benefits: Competitive salary, 28.97% pension contribution, generous leave, and career development.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: Extensive experience in managing multi-channel customer service operations.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A government agency is seeking a Head of Customer Service Centre to lead operations in Newcastle and Swansea. This pivotal role involves enhancing customer service through innovative channels while ensuring engagement and morale among staff. The candidate should possess extensive experience managing multi-channel services and demonstrate a commitment to service excellence.
The position offers a competitive salary along with substantial benefits including a 28.97% pension contribution, generous leave, and career development opportunities.
Head of Multi-Channel Customer Service (Hybrid) in Newcastle upon Tyne employer: Driver & Vehicle Standards Agency
Contact Detail:
Driver & Vehicle Standards Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Multi-Channel Customer Service (Hybrid) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the agency on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the agency's recent projects and initiatives. We want to show that we’re not just interested in the role but also passionate about their mission and how we can contribute to it.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This will help us articulate our experience in managing multi-channel services and demonstrate our commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily.
We think you need these skills to ace Head of Multi-Channel Customer Service (Hybrid) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to enhance customer experiences. Share specific examples that highlight your commitment to service excellence!
Tailor Your Application: Make sure to customise your application to align with the job description. We’re looking for someone with extensive experience in multi-channel services, so highlight relevant skills and experiences that match what we’re after. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where necessary to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Driver & Vehicle Standards Agency
✨Know Your Channels
Make sure you understand the various customer service channels the agency uses. Research how they engage with customers through social media, phone, email, and chat. Be ready to discuss your experience with these channels and how you can enhance them.
✨Showcase Leadership Skills
As a Head of Customer Service Centre, you'll need to lead a team effectively. Prepare examples of how you've motivated staff in the past, improved morale, and fostered a positive work environment. Highlight any innovative strategies you've implemented to boost team engagement.
✨Commitment to Excellence
Demonstrate your dedication to service excellence by sharing specific instances where you've gone above and beyond for customers. Discuss how you measure success in customer service and what steps you take to ensure high standards are met consistently.
✨Prepare Questions
Have insightful questions ready for the interviewers about their current challenges and future goals for the customer service centre. This shows your genuine interest in the role and helps you assess if the agency aligns with your values and career aspirations.
