At a Glance
- Tasks: Lead a dynamic team in a 24/7 Operations Centre, ensuring smooth infrastructure operations.
- Company: Join the Driver and Vehicle Licensing Agency, a key player in public service.
- Benefits: Enjoy flexible working, generous pension contributions, and a supportive work environment.
- Other info: Access to on-site gym, nursery, and a culture that values diversity and inclusion.
- Why this job: Make a real impact by leading critical infrastructure operations and driving continuous improvement.
- Qualifications: Proven leadership in IT operations and strong communication skills are essential.
Driver and Vehicle Licensing Agency
Location: Swansea (This role is suitable for hybrid working)
Salary: £44,241 (The base pay is £44,241. In addition to this the role includes an additional 35% shift allowance). A Civil Service Pension with an employer contribution of 28.97%.
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
Available Positions: 1
As a Senior Infrastructure Operations Engineer (SEO), you will provide visible, confident leadership across a 24/7 Operations Centre–led service, bringing together Network Operations Centre (NOC), Security Operations Centre (SOC) and Platforms’ monitoring capability into a single, well-coordinated operational function. You will provide leadership accountability for a shift of up to 8 engineers, setting direction, agreeing priorities and ensuring the safe, timely and effective operation of DVLA’s critical infrastructure and application services. Acting as the senior operational lead on shift, you will balance incident response, routine operational activity and continuous improvement, whilst maintaining clear ownership and control at all times.
Top Responsibilities
- Provide clear, confident leadership for the shift, setting priorities, allocating work and maintaining operational oversight across monitoring, alerting and response activities.
- Unite Operations Centre and Platform capabilities on shift, ensuring engineers work to shared standards, processes and outcomes rather than siloed disciplines.
- Oversee proactive monitoring of infrastructure and applications services, ensuring alerts are meaningful, action oriented and increasingly supported by automation.
- Take senior ownership of incidents on shift, directing investigation and resolution activity, maintaining control of progress and ensuring timely escalation where required.
Benefits
- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Generous employer contribution of 28.9%, depending on chosen pension scheme.
- Digital communities with clear career frameworks.
- On-site gym plus personal training available (membership applies).
- On-site nursery, restaurants and coffee bar.
- 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Free parking.
About You
To be successful in this role you will need to have the following experience:
- Proven experience of leading technical teams within an IT operations environment, with accountability for service outcomes and team performance.
- The ability to bring together Infrastructure Operations Engineers from different operational disciplines (Operations Centre and Platforms) to build a cohesive and collaborative shift team.
- Strong operational judgement, with experience of overseeing monitoring, alerting and incident response for live, customer facing services.
- A clear leadership style that sets direction, supports others and maintains focus on priorities, even in high pressure or ambiguous situations.
- Excellent communication skills, enabling you to work effectively with engineers, peers and stakeholders, and to ensure shared understanding and joined up working.
How to Apply
Read the full description and apply at CS Jobs using the link provided. This vacancy closes at 23:55 on Sunday 31st May 2026.
Senior Infrastructure Operations Engineer in Swansea employer: Driver & Vehicle Licensing Agency
The Driver and Vehicle Licensing Agency (DVLA) is an exceptional employer, offering a supportive work culture that prioritises flexibility and work-life balance. With a strong commitment to employee development, generous benefits including a substantial pension contribution, and a vibrant community fostering inclusion and diversity, DVLA provides a rewarding environment for Senior Infrastructure Operations Engineers in Swansea. The opportunity to lead a dynamic team in a critical operational role, combined with access to on-site facilities and a clear career progression framework, makes DVLA a standout choice for meaningful employment.
Contact Detail:
Driver & Vehicle Licensing Agency Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Operations Engineer in Swansea
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working at the DVLA or similar organisations. A friendly chat can sometimes lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and operational judgement. Think of examples from your past experiences where you’ve led teams through high-pressure situations. We want to see that you can keep calm and carry on!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and engage with your interviewers. It’s all about demonstrating that you can unite teams and foster collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow the process we’ve set up.
We think you need these skills to ace Senior Infrastructure Operations Engineer in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Infrastructure Operations Engineer role. Highlight your leadership experience and technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to lead and manage teams effectively.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to show off your ability to collaborate with different teams. We love a good communicator!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Driver & Vehicle Licensing Agency
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT operations, especially around incident response and monitoring. Be ready to discuss specific tools and processes you've used in previous roles, as this will show your expertise and confidence.
✨Show Leadership Skills
Prepare examples of how you've led teams in high-pressure situations. Think about times when you had to set priorities or manage conflicts within a team. This will demonstrate your ability to provide clear direction and maintain focus, which is crucial for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to explain complex technical concepts to various stakeholders, so being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your delivery.
✨Cohesion is Key
Think about how you can unite different operational disciplines. Prepare to discuss strategies you've used to foster collaboration among teams. Highlighting your experience in building cohesive teams will resonate well with the interviewers.
