At a Glance
- Tasks: Join DVLA as a Junior Telecoms Infrastructure Engineer and work on exciting cloud projects.
- Company: Be part of the DVLA's Centre of Digital Excellence in Swansea.
- Benefits: Enjoy flexible working, generous holidays, and a great work-life balance.
- Other info: Access to on-site gym, nursery, and a vibrant community culture.
- Why this job: Develop your skills while making a real impact in a supportive team environment.
- Qualifications: Knowledge of software development, cloud technologies, and problem-solving skills required.
Driver and Vehicle Licensing Agency
Location: Swansea (This role is suitable for hybrid working)
Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
Available Positions: 1
As a Junior Telecoms Infrastructure Engineer, you will be part of DVLA's Centre of Digital Excellence and involved in a range of diverse projects, helping to deliver the benefits of our cloud omni-channel contact centre system. You will work alongside industry professionals to shadow, learn and then undertake increasingly complex tasks within your field. You will work on real services as your skills develop and will be part of the DVLA Infrastructure Engineering Community. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.
The team also provide a voluntary rota covering out of hours activities and provide on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.
Top Responsibilities
- Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes.
- Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques.
- Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service.
- Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues.
Benefits
- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Generous employer contribution of 28.9%.
- Digital communities with clear career frameworks.
- On-site gym plus personal training available (membership applies).
- On-site nursery, restaurants and coffee bar.
- 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Free parking.
About You
You will come to us with knowledge of software development lifecycle and programming fundamentals (object-oriented programming, Model View Controller architecture) and quality assurance (testing, bug-fix cycle, problem solving skills etc). You must have a keen eye for detail to facilitate time-based delivery of new software and fixing of existing production-based applications/services. You must have a solid understanding of cloud-based Software as a Service (SaaS). You will have a knowledge/experience of Application Programming Interfaces (APIs) and a working knowledge of Databases (Database design, performance management and querying using SQL etc). You will have knowledge/experience in developing high volume cloud omni-channel call centre technologies and a solid understanding of cloud-based Contact Centre as a Service solutions (CCaaS) within telephony. You will be up to date with new products, tools, and techniques like Artificial Intelligence (Natural Language Processing, Speech Recognition, TTS), encouraging their use within the business to promote continuous improvement of capability. You will have knowledge of ITIL methodologies and Agile working methods. This is an important role within the team as you will be required to develop and support the implementation of new technologies. This includes supporting senior staff and building successful relationships with key internal and external stakeholders.
How to Apply
Read the full description and apply at CS Jobs using the link provided. This vacancy closes at 23:55 on Sunday 12th July 2026.
Junior Infrastructure Engineer - Telecoms in Swansea employer: Driver & Vehicle Licensing Agency
The Driver and Vehicle Licensing Agency (DVLA) is an exceptional employer, offering a dynamic work environment in Swansea with flexible working options that promote a healthy work-life balance. Employees benefit from a generous Civil Service pension scheme, extensive learning and development opportunities, and a culture that values inclusion and diversity, all while being part of a forward-thinking team dedicated to delivering innovative telecom solutions.
Contact Details:
Driver & Vehicle Licensing Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Infrastructure Engineer - Telecoms in Swansea
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Driver & Vehicle Licensing Agency and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Driver & Vehicle Licensing Agency.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Junior Infrastructure Engineer - Telecoms in Swansea
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Driver & Vehicle Licensing Agency.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Driver & Vehicle Licensing Agency.
How to prepare for a job interview at Driver & Vehicle Licensing Agency
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
