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- Tasks: Lead communication strategies and engage with a diverse workforce in a dynamic environment.
- Company: Join the DVLA, a key player in the Civil Service with over 4,000 staff.
- Benefits: Enjoy a competitive salary, generous pension, and 25 days annual leave plus more.
- Why this job: Make a real impact by shaping communication across a large directorate.
- Qualifications: Strong communication skills and experience in stakeholder engagement are essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 35663 - 35663 £ per year.
Location: Swansea (Hybrid)
Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
We are looking for a Communication and Engagement Manager to be responsible for the delivery of Operational Customer Services Directorates (OCSD) communication and engagement activities. This is the largest directorate within DVLA with over 4,000 staff. You will support the delivery of OCSD communication campaigns and drive consistency throughout the directorate. You will represent OCSD in other Agency directorates and act as a key point of contact for Agency-wide communication teams.
Key Responsibilities include, but are not limited to:
- Developing and maintaining a directorate communication plan, with a two way feed to and from the Agency plan, identifying key messages, channel fit and audience for all directorate communications through effective networks.
- Supporting Director and SLT in delivering effective communications (content, timing and approach).
- Gathering and ensuring feedback from communications is understood, evaluated and used to identify and drive improvements both at local and corporate level.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
About you
- Excellent communication skills both verbally and in writing, with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding.
- You can bring a fresh perspective whilst appreciating the views of others.
- You will have the confidence to interact and build relationships with a variety of stakeholders and be a strategic thinker able to offer creative ideas and give direction.
- Resilience, with the ability to challenge and influence at all levels.
- Excellent planning and organising skills to help manage multiple communication projects across a variety of different areas.
Apply before 11:55 pm on Monday 23rd February 2026
Communications and Engagement Manager employer: Driver & Vehicle Licensing Agency
Contact Detail:
Driver & Vehicle Licensing Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications and Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DVLA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest communication trends and challenges in the public sector. Show us that you're not just a candidate, but someone who’s genuinely interested in making a difference in OCSD.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Communications and Engagement Manager. We want to hear how you can drive consistency and improve engagement across the directorate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Communications and Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications and Engagement Manager role. Highlight your relevant experience and skills that match the job description, especially your communication prowess and stakeholder management.
Showcase Your Creativity: Don’t be afraid to let your personality shine through! Use examples from your past experiences to demonstrate how you’ve successfully engaged audiences or developed communication strategies. We love fresh perspectives!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we want to see your ability to communicate effectively, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Driver & Vehicle Licensing Agency
✨Know Your Audience
Before the interview, research the DVLA and its Operational Customer Services Directorates. Understand their communication style and key messages. This will help you tailor your responses and demonstrate that you can adapt your delivery to suit a variety of audiences.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent verbal and written communication skills. Think about times when you've successfully engaged stakeholders or delivered impactful messages. Be ready to discuss how you can bring a fresh perspective while appreciating others' views.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to developing and maintaining a communication plan. Share your ideas on how to identify key messages and channels for effective engagement. This shows that you can think strategically and offer creative solutions.
✨Highlight Your Resilience
Think of instances where you've faced challenges in communication projects and how you overcame them. Discuss your ability to influence at all levels and how you handle feedback. This will showcase your resilience and capability to drive improvements.
