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For Companies At a Glance
- Tasks: Lead operational teams to deliver excellent customer service and drive high performance.
- Company: Join the DVLA, a key player in public service with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension, and 25 days annual leave plus more.
- Why this job: Shape the future of the DVLA while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for driving change.
- Other info: Flexible working options and access to professional development opportunities.
The predicted salary is between 30485 - 30485 £ per year.
This is an exciting role, with the opportunity to lead operational teams in a customer-focused environment, driving high performance and excellent service delivery. You will build strong stakeholder relationships, coach and develop your team, and model Civil Service values. With access to leadership masterclasses and professional qualifications, this role offers the chance to grow your skills while helping shape the future and sustainability of the DVLA.
Top Responsibilities
- Lead and manage your team by:
- providing advice and coaching to colleagues on current, and revised procedures
- organising workloads and resources and planning production schedules to achieve agreed performance targets and standards.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
About You
- Leading a team through change while delivering key performance indicators
- Resilience under pressure in a fast paced and sometimes unpredictable operational environment
- Being a strong advocate for change, driving continuous improvement and contributing to the development and continual enhancement of the services provided
- Motivating, coaching, and inspiring others to achieve their best, giving, seeking, and receiving feedback
How to Apply
Read the full description and apply at CS Jobs using the link provided. This vacancy closes at 23:55 on Monday 30th March 2026.
Operational Team Leader in Birmingham employer: Driver & Vehicle Licensing Agency
Contact Detail:
Driver & Vehicle Licensing Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the DVLA on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and performance management. We should also think of examples from our past experiences that showcase our ability to drive change and improve processes.
✨Tip Number 3
Showcase our passion for customer service! During interviews, we can highlight how we've previously motivated teams to deliver excellent service and meet performance targets. It’s all about demonstrating that we’re the right fit for their customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or additional roles that might pop up while we’re at it.
We think you need these skills to ace Operational Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operational Team Leader. Use keywords from the job description to show we’re on the same page!
Showcase Your Leadership Skills: Since this role is all about leading teams, don’t hold back on sharing examples of how you’ve successfully managed and motivated others. We want to see your coaching and development skills in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Driver & Vehicle Licensing Agency
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operational Team Leader. Familiarise yourself with the key responsibilities and how they align with the DVLA's goals. This will help you articulate how your experience fits the job.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead a team through change and drive performance. Think about specific situations where you've motivated or coached others, and be ready to discuss the outcomes. This is your chance to shine!
✨Emphasise Continuous Improvement
The DVLA values innovation and efficiency. Be prepared to talk about times when you've identified areas for improvement in your previous roles. Share how you implemented changes and the positive impact they had on service delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics or how success is measured in this position. It’s a great way to engage with your interviewers!