At a Glance
- Tasks: Handle customer care calls for a busy fuel provider and ensure excellent service.
- Company: Join a dynamic team in Bury St Edmunds with a focus on customer satisfaction.
- Benefits: Earn £13.45 per hour, with overtime pay and 28 days holiday.
- Other info: Enjoy a subsidised canteen, free parking, and a referral bonus!
- Why this job: Kickstart your career in customer service with guaranteed hours and great perks.
- Qualifications: Experience in a call centre and strong computer skills required.
The predicted salary is between 27900 - 41900 £ per year.
Pay rate: £13.45 - £20.18
Contract Type: Temporary, Full Time
Location: Bury St Edmunds
Start Date: ASAP
We are looking for Customer Service Agents to start immediately for our client based in Bury St Edmunds. The successful Customer Service Agent will receive:
- £13.45 basic
- £20.18 overtime (after 7.5hrs per day)
- Guaranteed 37.5hrs per week
- Subsidised onsite canteen
- Free car parking
- 28 days holiday prorated on PAYE
- Referral Bonus - Introduce a friend to us and you receive a bonus!
What to expect as a Customer Service Agent:
Working Monday to Friday with 8.30am starts, you will be working with a busy fuel provider in Bury St Edmunds handling a high volume of customer care calls.
As a Customer Service Agent you must:
- Previous experience in a call centre environment
- Computer literacy
- Polite
Customer Service Agent in Suffolk employer: Driver Hire
Join a dynamic team as a Customer Service Agent in Bury St Edmunds, where you will enjoy a supportive work culture and excellent employee benefits, including a competitive pay rate, guaranteed hours, and a subsidised onsite canteen. With opportunities for growth and a referral bonus for bringing friends on board, this role offers a meaningful and rewarding employment experience in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Suffolk
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, so you can show them you're a perfect fit. It’ll help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer care calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those high-volume calls.
✨Tip Number 3
Don’t forget to highlight your computer skills! Make sure you can talk about your experience with different systems and software, as this is key for a Customer Service Agent. We want to see how tech-savvy you are!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Agent in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Agent role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since you'll be handling a high volume of calls, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Driver Hire
✨Know the Company
Before your interview, take some time to research the fuel provider you'll be working with. Understanding their services and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since previous experience in a call centre environment is essential, prepare specific examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your capability and confidence in a busy customer service role.
✨Demonstrate Computer Literacy
As a Customer Service Agent, you'll need to be comfortable using various computer systems. Brush up on any relevant software or tools you might encounter, and be ready to discuss your tech skills during the interview.
✨Practice Politeness
Politeness is key in customer service. During the interview, practice maintaining a friendly and professional tone. You could even role-play common customer scenarios with a friend to get comfortable with responding politely under pressure.
