At a Glance
- Tasks: Drive the Land Train, ensuring a safe and enjoyable ride for visitors at Battersea Power Station.
- Company: Join Ethos Farm, a company dedicated to exceptional customer experiences.
- Benefits: Earn £14.80 per hour, enjoy paid holidays, and access various employee benefits.
- Other info: Flexible hours with opportunities for overtime and professional development.
- Why this job: Be part of an iconic location while making a positive impact on guest experiences.
- Qualifications: Friendly attitude and passion for customer service; driving license is a plus but not required.
The predicted salary is between 14.8 - 14.8 £ per hour.
Experience Team – Land Train Driver
Reports to: Guest Services Team Manager
Location: Circus Rd W, Nine Elms, London SW11 8DD
Pay: £14.80 per hour
Working hours: The contract is 20 - 24 hours per week, working Monday to Sunday. Start time is 11:00 and end time is 15:00. There is the opportunity to work overtime in Guest Services subject to operational demand.
About the destination: Battersea Power Station is an iconic Grade II* listed building and local spaces are being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
Role purpose: The primary purpose of this role is to safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station. The role exists to enhance accessibility and overall guest experience by providing convenient transport for visitors, particularly families, elderly guests, and those with mobility needs. The Land Train Driver is responsible for delivering a friendly, reliable, and safety-focused service, ensuring strict adherence to operational procedures, designated routes, and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.
Overarching objectives:
- To safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station.
- To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests, and those with mobility needs.
- To ensure full compliance with operational procedures, safety standards, and site regulations while representing Guest Services in a highly visible, guest-facing role.
- Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically.
- Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
- Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
- Being punctual. Keeping yourself informed with information and completing all company trainings.
Key responsibilities:
- Power of Hello: "Team members will elevate every guest interaction by delivering a warm, confident welcome; engaging in meaningful and personalised conversations; offering proactive wayfinding and thoughtful recommendations; and taking full ownership of issue resolution to create a seamless and memorable guest experience."
- Operate the Land Train safely on the designated route and approved stops only.
- Complete all pre-operation and post-operation checks.
- Adhere strictly to speed limits (maximum 4mph; 1mph at speed bumps) and pedestrian-zone safety requirements.
- Assist passengers with boarding and disembarking, offering additional support to those who need it.
- Maintain clear communication with Security, Site Control, and Duty Managers during operation.
- Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
- Suspend operations when required due to safety, weather, or footfall conditions.
- Uphold excellent customer service standards at all times.
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
- Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Assisting the Guest Service Team in their duties.
Required knowledge, skills, experience, and behaviours:
- Friendly and approachable communicator who loves talking to and helping customers.
- Willingness and the skill set to learn about the location and the Power Station’s heritage.
- A passion for customer service and connecting with customers, tourists & the local community.
- An enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs.
- Results orientated and a desire to achieve high quality guest service standards consistently.
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
- Driver’s license desirable but not required.
About Ethos Farm: We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. Our values are: We work together; We deliver the best for our clients, customers and each other; We deliver extraordinary service; We inspire and leave a brilliant impact; We see opportunity; We find solutions to exceed expectations; We are inclusive and kind; We value the contributions and part we all play; We have fun; We raise smiles and love what we do.
Working here: We’re a certified Great Place to Work. You’ll be provided with a uniform at no cost to you. You’ll get paid holiday. There’s opportunity to work overtime subject to operational demand. We offer award winning learning and development to all our people. You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money; our financial wellbeing tool to help you plan and manage your finances. We run numerous recognition schemes and team events.
Land Train Driver - Ethos Farm - London-£14.80 per hour employer: Driver Hire
Driver Hire Darlington is an excellent employer for HIAB drivers, offering ongoing, long-term work with a well-established local client. With competitive pay rates, weekly payments, and a supportive team, employees can expect a professional work culture that prioritises safety and compliance. This role not only provides stability but also the opportunity to represent a respected business in the community, making it a rewarding choice for skilled drivers.
StudySmarter Expert Advice🤫
We think this is how you could land Land Train Driver - Ethos Farm - London-£14.80 per hour
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We think you need these skills to ace Land Train Driver - Ethos Farm - London-£14.80 per hour
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Driver Hire.
Get Familiar with Our Brand:Before applying, take some time to learn about Driver Hire and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Driver Hire
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Driver Hire.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Driver Hire will surely appreciate.
