At a Glance
- Tasks: Handle customer calls and enquiries, ensuring excellent service and smooth transport operations.
- Company: Established transport operation in Exeter with a friendly, fast-paced environment.
- Benefits: Competitive pay, Monday to Friday schedule, and valuable experience in logistics.
- Other info: No evenings or weekends, perfect for students seeking flexible work.
- Why this job: Join a dynamic team and develop your customer service skills while enjoying work-life balance.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 15 £ per hour.
Are you a confident communicator who enjoys helping people and solving problems? Looking for a role that offers great work-life balance with no evenings or weekends?
We are recruiting on behalf of a busy and well-established transport operation in Exeter for a
Customer Service Advisor to support their logistics team during the winter period.
This is an excellent opportunity to join a friendly, fast-paced environment where no two days are the same.
You’ll play a key role in ensuring customers receive excellent service while supporting the smooth running of daily transport operations.
- What You’ll Be Doing
- Handling inbound customer calls and enquiries professionally.
- Providing updates and information regarding deliveries and logistics operations.
- Supporting the coordination of day-to-day transport activities.
- Processing and maintaining accurate records and documentation.
- Liaising with drivers, customers, and internal departments to resolve queries.
- Escalating issues when required and helping to find effective solutions.
- Delivering excellent customer service at every stage of the customer journey.
- What We’re Looking For
- Previous customer service or call handling experience.
- Strong communication and problem-solving skills.
- Excellent attention to detail and ability to work accurately.
- Confidence working in a busy office environment.
- Good IT skills and experience using computer systems.
- Ability to remain calm, organised, and professional under pressure.
- Logistics or warehousing experience would be advantageous, but is not essential.
What’s In It For You?
- Competitive rate of
- £13.45 per hour on PAYE Accrued or £13.45+£1.62 holiday pay =
- £15.07 per hour
PAYE advanced .
- Monday to Friday schedule with weekends free
- Valuable experience within the transport and logistics sector
- A great opportunity to develop your customer service and operational skills
- #J-18808-Ljbffr
Customer Service Call Handler in Exeter employer: Driver Hire
Join a dynamic team of HGV Class 1 Drivers in Hull, where we prioritise your growth and well-being. With competitive pay rates of up to £63k per year, a £750 bonus upon completion of 12 weeks, and fully funded CPC training, we ensure that you are well-equipped for success. Our supportive work culture fosters collaboration and offers opportunities for career advancement, making us an excellent employer for those seeking a rewarding driving career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Call Handler in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Driver Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Driver Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Call Handler in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Driver Hire:Your cover letter is your chance to shine! Tell us why you want to work at Driver Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Driver Hire!
How to prepare for a job interview at Driver Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
