At a Glance
- Tasks: Handle customer requests, coordinate with engineers, and manage administrative duties.
- Company: Established client near Dereham with a supportive team environment.
- Benefits: Salary up to £30,000, full-time role, and skill development opportunities.
- Other info: Opportunity to learn about accounts and work in a varied environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Previous admin experience, attention to detail, and strong organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a Service & Support Administrator on behalf of an established client near Dereham. This is a varied and hands-on role, ideal for someone who enjoys being organised, working with customers and colleagues, and juggling multiple priorities throughout the day. This is a newly created role due to continued business growth. You'll work closely alongside an experienced team member who will provide support, guidance and training as you settle into the position.
The successful candidate will be a key point of contact for customers and engineers, helping to ensure that customer requests are dealt with efficiently and that the service operation runs smoothly.
The Role
- Handling customer requests and enquiries by phone, email and other channels
- Answering incoming telephone calls and providing a friendly, professional service
- Coordinating with engineers to schedule and support customer requirements
- Raising and processing customer invoices
- Ordering hardware, equipment and other stock as required
- Monitoring stock levels and ensuring required items are available
- Liaising with suppliers and customers
- Maintaining accurate records and keeping systems up to date
- Supporting the wider team with general administrative duties
- Taking on some basic accounts responsibilities, including assisting with day-to-day financial administration
About You
Previous experience in an administrative role is essential, along with excellent attention to detail and a well-organised approach to your work.
We're looking for someone who:
- Is confident and professional when dealing with customers
- Has excellent attention to detail
- Is highly organised and able to manage multiple tasks
- Is computer proficient and comfortable using Microsoft Office software packages
- Has a positive, upbeat and can-do attitude
- Works well as part of an established team
- Is confident communicating with customers, suppliers and engineers
- Can work independently while knowing when to ask for support
- Is adaptable and enjoys a varied working environment
Accounts Experience - A Bonus
As part of the role, there could be an opportunity to take on some accounts responsibilities. Previous experience with QuickBooks would therefore be a major advantage, although this is not essential.
What We Offer
- Full-time, office-based position
- Salary up to £30,000, depending on experience
- The opportunity to join an established and supportive team
- A varied role with plenty of responsibility
- The opportunity to develop your skills across administration, customer service, purchasing and accounts
If you're an organised, enthusiastic administrator who enjoys working with people, solving problems and keeping things running smoothly, we'd love to hear from you.
Please note that due to the remote placement of the office, suitable candidates will need their own transport.
Service & Support Administrator employer: Driver Hire Norwich, Great Yarmouth and Lowestoft
Join a leading automotive business in Norwich as a Parts Sales Executive, where you'll enjoy a vibrant work culture that prioritises customer relationships and employee development. With benefits like uncapped commission, generous annual leave, and ongoing training opportunities, this role offers a pathway to grow your career while being part of a supportive team that values your contributions. Experience the unique advantage of working in a dynamic environment that encourages flexibility and wellbeing, making it an excellent choice for those passionate about the automotive industry.
Contact Details:
Driver Hire Norwich, Great Yarmouth and Lowestoft Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Driver Hire Norwich, Great Yarmouth and Lowestoft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Driver Hire Norwich, Great Yarmouth and Lowestoft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Driver Hire Norwich, Great Yarmouth and Lowestoft:Your cover letter is your chance to shine! Tell us why you want to work at Driver Hire Norwich, Great Yarmouth and Lowestoft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Driver Hire Norwich, Great Yarmouth and Lowestoft!
How to prepare for a job interview at Driver Hire Norwich, Great Yarmouth and Lowestoft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
