At a Glance
- Tasks: Handle customer calls, process fuel orders, and manage payments efficiently.
- Company: Join a family-run business with a strong community focus.
- Benefits: Competitive salary, overtime pay, and a supportive work environment.
- Other info: Opportunity for growth and learning in a dynamic team.
- Why this job: Be the first point of contact and make a difference in customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills preferred.
The predicted salary is between 26728 - 26728 € per year.
Full-time Customer Service Advisor
Salary: £26,728.00 per annum (depending on experience)
Working hours: Monday to Friday, 8:00am to 17:00pm (1 hour unpaid lunch break) / 40h per week
Location: Stalbridge, fully office based
Our Client, a family-run fuel and lubricant distribution business, is currently hiring for a full-time Customer Service Advisor to join their team. You will be required to work Saturday mornings for 3 hours, on a rota basis – this will be paid at an overtime rate.
About the role:
- 1st line telephone response
- Answer the telephone to take fuel orders and raise tickets for fuel orders
- Process orders for Transport to deliver
- Take payments over the phone and process group orders
- Direct calls to the relevant departments
- Transfer tickets to other depots and cover for raising repeat order tickets
- Regular internal communication and covering other duties as and when required
About you:
- Experience in a similar role (desirable)
- Inbound telephone experience (desirable)
- Good administrative skills and IT literate
- Highly organised
- Awareness of data protection principles
- Willing to learn about the business and progress
- Able to work under pressure and to prioritise and manage own workload
Customer Service Advisor employer: Driver Hire Manchester
Join a family-run fuel and lubricant distribution business in Stalbridge, where we prioritise a supportive work culture and employee development. As a Customer Service Advisor, you'll enjoy competitive pay, regular working hours, and the opportunity to earn overtime while being part of a close-knit team that values your contributions and encourages growth within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about them that resonate with you.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls for fuel orders, try role-playing with a friend. This will help you feel more confident when it comes to handling those inbound calls.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload in previous roles. We love to see candidates who can juggle tasks under pressure.
✨Tip Number 4
Be ready to learn! Express your eagerness to understand the business and grow within the role. This shows you're not just looking for a job, but a career with us!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your telephone experience and administrative skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Share your passion for helping customers and any specific experiences that relate to the job description.
Show Off Your Organisational Skills:In your application, give examples of how you've managed your workload in previous roles. We love candidates who can juggle tasks and stay organised, so let us know how you handle pressure and prioritise effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Driver Hire Manchester
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities like taking fuel orders and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of telephone communication, practice answering calls and handling inquiries. You could role-play with a friend or family member to simulate real-life scenarios. This will help you feel more comfortable and prepared for the types of calls you’ll be handling.
✨Show Off Your Organisational Skills
Being highly organised is key for this job. Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively under pressure. Be ready to share these during the interview to demonstrate your ability to handle the workload.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team. This shows your enthusiasm and willingness to learn. You might ask about their approach to customer service or how they support employee development, which can also give you a better idea of the work environment.
