At a Glance
- Tasks: Handle customer calls and resolve queries in a friendly, professional manner.
- Company: Join a well-established fuel provider with a supportive team.
- Benefits: Earn £13.45/h plus overtime, enjoy 28 days holiday, and free parking.
- Other info: Great career growth opportunities and a fun work environment.
- Why this job: Be part of a dynamic team and make a difference in customer service.
- Qualifications: Experience in a call centre and strong computer skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Pay rate: £13.45 - £20.18
Contract Type: Full Time
Location: Bury St Edmunds
Start Date: ASAP
The successful Customer Service Agent will receive:
- £13.45/h basic
- £20.18/h overtime (after 7.5hrs per day)
- Guaranteed 37.5hrs per week
- Subsidised onsite canteen
- Free car parking
- 28 days holiday prorated on PAYE
- Referral Bonus - Introduce a friend to us and you receive a bonus!
What to expect as a Customer Service Agent:
Working Monday to Friday from 8:30am, you will be part of a busy customer service operation for a well-established fuel provider.
Your day-to-day responsibilities will include:
- Handling a high volume of customer calls
- Responding to customer enquiries in a polite and professional manner
- Providing accurate information and resolving queries wherever possible
- Updating customer information and records using computer systems
- Ensuring customers receive a positive and efficient service
- Working closely with colleagues to manage busy periods and maintain excellent service levels
As a Customer Service Agent you must:
- Previous experience in a call centre environment
- Computer literacy
- Polite & professional able to handle high volume of customer calls.
This position is commutable from Stowmarket, Thetford, Newmarket, Ipswich and Bury St Edmunds.
Customer Service Agent employer: Driver Hire Ipswich
Join our dynamic team as a Class 2 HGV Tanker Driver in Ipswich, where we prioritise your growth and well-being. With competitive pay, guaranteed hours, and opportunities for upskilling, including ADR training, we foster a supportive work culture that values both new and experienced drivers. Enjoy the benefits of a referral bonus and a generous holiday allowance while being part of a company that boasts a 97% driver satisfaction rate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Driver Hire Ipswich. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Driver Hire Ipswich before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Driver Hire Ipswich:Your cover letter is your chance to shine! Tell us why you want to work at Driver Hire Ipswich specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Driver Hire Ipswich!
How to prepare for a job interview at Driver Hire Ipswich
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
