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- Tasks: Assist customers with building materials and process orders at the trade counter.
- Company: Join a well-established Builders Merchant in Congleton, Cheshire.
- Benefits: Enjoy competitive pay, career development, and a supportive team environment.
- Why this job: Be part of a fast-paced trade environment with opportunities for growth and training.
- Qualifications: Sales experience is essential; FLT Counterbalance licence required.
- Other info: Full training on construction materials will be provided.
The predicted salary is between 24000 - 36000 £ per year.
Job Title:
Location: Congleton, Cheshire.
Hours: Monday to Friday – 07:00 to 16:00/17:00 | Saturday – 08:00 to 12:00
Salary: Competitive, depending on experience
About the Role:
We are currently seeking an enthusiastic and customer-focused Sales Assistant with FLT Counterbalance to join a well-established Builders Merchant operating at their site in Congleton. This exciting role offers a fantastic opportunity to work within a fast-paced trade environment, assisting both trade and retail customers with their building material needs.
As a Sales Assistant, you will play a key role in delivering excellent customer service both over the phone and face-to-face at the trade counter. You\’ll be responsible for advising on products, processing orders, and ensuring that customers get the materials they need to complete their projects efficiently. As an FLT Counterbalance Driver, you will also be providing support during busy periods on the yard.
Key Responsibilities:
- Provide knowledgeable and friendly service to customers on the trade counter and over the phone.
- Advise customers on a range of construction materials and equipment, ensuring they receive the best solutions for their needs.
- Process orders and manage customer queries in a timely and professional manner.
- Support the team in stock management and product displays.
- Maintain excellent product knowledge and stay up-to-date with new items and stock levels.
- Operate a Forklift to move products around the site and locate items of customers.
Ideal Candidate:
- Sales experience is essential, preferably in a retail or trade environment.
- A solid understanding of construction materials and equipment would be an advantage, though full training will be provided.
- Hold a valid FLT Counterbalance licence with over 12 months experience.
- Excellent communication skills – both face-to-face and on the phone.
- A positive attitude and a proactive approach to customer service.
What We Offer:
- Competitive salary based on experience.
- Opportunities for career development and progression.
- A friendly and supportive team environment.
- On-the-job training and development in the construction sector.
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Sales Assistant with FLT Counterbalance employer: Driver Hire Congleton
Contact Detail:
Driver Hire Congleton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant with FLT Counterbalance
✨Tip Number 1
Familiarise yourself with common construction materials and equipment. This knowledge will not only help you in conversations with customers but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers at the trade counter.
✨Tip Number 3
Make sure to highlight your FLT Counterbalance experience in conversations. Being able to discuss specific situations where you've successfully operated a forklift can set you apart from other candidates.
✨Tip Number 4
Visit the company’s location if possible, and observe how the team interacts with customers. This will give you insights into their customer service approach and help you tailor your responses during the application process.
We think you need these skills to ace Sales Assistant with FLT Counterbalance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, especially in retail or trade environments. Emphasise any experience you have with construction materials and equipment, as this will be beneficial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your customer service skills and your FLT Counterbalance licence, along with any specific examples of how you've successfully assisted customers in the past.
Highlight Communication Skills: In your application, stress your excellent communication skills. Provide examples of how you've effectively communicated with customers both face-to-face and over the phone, as this is crucial for the Sales Assistant role.
Show Your Proactive Attitude: Demonstrate your positive attitude and proactive approach to customer service in your application. Share instances where you went above and beyond to assist customers or improve service delivery.
How to prepare for a job interview at Driver Hire Congleton
✨Show Your Customer Service Skills
As a Sales Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, whether in retail or another setting. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Product Knowledge
While full training will be provided, having a basic understanding of construction materials and equipment can set you apart. Research common products used in the industry and be ready to discuss them during the interview. This shows your enthusiasm for the role and willingness to learn.
✨Highlight Your FLT Experience
Since the role requires operating a Forklift, make sure to mention your FLT Counterbalance licence and any relevant experience. Discuss how you've safely and efficiently used a forklift in previous roles, as this will reassure the employer of your capability.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
