At a Glance
- Tasks: Handle customer care calls for a busy fuel provider and provide excellent service.
- Company: Join a dynamic team in Bury St Edmunds with a focus on customer satisfaction.
- Benefits: Earn £13.45 per hour, with overtime pay, subsidised canteen, and free parking.
- Other info: Enjoy 28 days holiday and earn bonuses for referring friends!
- Why this job: Kickstart your career in customer service with guaranteed hours and great perks.
- Qualifications: Experience in a call centre and strong computer skills are essential.
The predicted salary is between 27800 - 41600 £ per year.
Pay rate: 13.45 - 20.18
Contract Type: Temporary, Full Time
Location: Bury St Edmunds
Start Date: ASAP
We are looking for Customer Service Agents to start immediately for our client based in Bury St Edmunds. The successful Customer Service Agent will receive:
- 13.45 basic
- 20.18 overtime (after 7.5hrs per day)
- Guaranteed 37.5hrs per week
- Subsidised onsite canteen
- Free car parking
- 28 days holiday prorated on PAYE
- Referral Bonus - Introduce a friend to us and you receive a bonus!
What to expect as a Customer Service Agent:
Working Monday to Friday with 8.30am starts, you will be working with a busy fuel provider in Bury St Edmunds handling a high volume of customer care calls.
As a Customer Service Agent you must:
- Previous experience in a call centre environment
- Computer literacy
- Polite
Customer Service Agent in Suffolk employer: Driver Hire Bury St Edmunds
Join our dynamic team in Bury St Edmunds as a Customer Service Agent, where we prioritise employee well-being and growth. Enjoy competitive pay rates, a supportive work culture, and benefits such as a subsidised canteen and free parking, all while contributing to a leading fuel provider. With guaranteed hours and opportunities for bonuses, this role offers a rewarding experience in a vibrant environment.
Contact Details:
Driver Hire Bury St Edmunds Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Suffolk
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or high-pressure situations. We want you to feel confident and ready to impress during those tricky interview questions!
✨Tip Number 3
Dress the part! Even if the job is remote or casual, looking professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in call centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Agent role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Computer Skills:Since computer literacy is key for this role, mention any relevant software or systems you’ve used in the past. We want to know you can handle the tech side of things without breaking a sweat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Driver Hire Bury St Edmunds
✨Know the Company
Before your interview, take some time to research the fuel provider you'll be working with. Understanding their values, services, and customer base will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since previous experience in a call centre environment is essential, prepare specific examples of how you've handled customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Computer Literacy
As a Customer Service Agent, you'll need to be comfortable using various computer systems. Brush up on any relevant software or tools you might encounter, and be ready to discuss your proficiency during the interview.
✨Practice Politeness and Professionalism
Customer service is all about communication. Practice your tone and body language to ensure you come across as polite and professional. Remember, the way you interact during the interview can reflect how you'll handle customer calls.
