At a Glance
- Tasks: Join us as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness perks.
- Other info: We promote from within and provide extensive training to help you succeed.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume customer service roles is essential; passion for learning is key.
The predicted salary is between 28800 - 43200 £ per year.
Our team is the best in the industry - is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Customer Service Administrator plays a pivotal role in driving our business\' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the this position will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\'re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\'ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\'ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
#J-18808-LjbffrHire & Sales Coordinator in Bodmin employer: Driver Hire Borders
GAP Group is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, generous annual leave, and a range of benefits including profit share and a contributory pension scheme. With a strong focus on internal promotion and a supportive work culture, employees are encouraged to develop their skills through dedicated training and development opportunities, making it an ideal place for those seeking a rewarding career in the hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Sales Coordinator in Bodmin
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment and their uses will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role. This will prepare you to handle customer queries and complaints confidently, showcasing your ability to resolve issues efficiently.
✨Tip Number 3
Network with professionals in the construction and hire sectors. Attend industry events or join relevant online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing incoming and outgoing hires. This will show your potential employer that you can handle the fast-paced environment and keep track of multiple tasks effectively.
We think you need these skills to ace Hire & Sales Coordinator in Bodmin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in high-volume hire desk roles and customer service. Use specific examples that demonstrate your ability to manage multiple tasks and resolve customer issues effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your eagerness to learn about the plant and tool hire industry. Mention how your skills align with the role and express your enthusiasm for joining GAP Group.
Highlight Key Skills:In your application, emphasise your organisational skills, attention to detail, and proficiency in MS Office. These are crucial for the Hire & Sales Coordinator role, so make sure they stand out.
Follow Application Instructions:Ensure you upload your CV and complete the short application form as instructed. Double-check for any specific requirements mentioned in the job description to avoid missing out on your chance.
How to prepare for a job interview at Driver Hire Borders
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to build strong relationships and ensure customer satisfaction.
✨Demonstrate Organisational Skills
With the responsibility of managing 40-50 hires daily, it's crucial to show that you can stay organised under pressure. Discuss any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and their services, and be ready to discuss how you can contribute to their success.
✨Prepare for Teamwork Scenarios
Since the role requires working closely with drivers and fitters, think of examples where you've successfully collaborated with a team. Emphasise your ability to communicate effectively and work towards common goals.
