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- Tasks: Lead a dynamic team managing the Hire Desk and Transport services daily.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, and wellness perks like health support.
- Why this job: Join a supportive culture focused on growth, teamwork, and customer satisfaction.
- Qualifications: Experience in high-volume sales and strong leadership skills are essential.
- Other info: Opportunities for internal promotion and professional development await you!
The predicted salary is between 36000 - 60000 £ per year.
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to our customers across the construction, utilities and infrastructure sectors.
As a Hire Manager, you will be responsible for the day to day running of the Hire Desk and Transport services to ensure the depot is exceeding customer requirements and increasing sales revenue. Managing a team of Hire & Sales Co-ordinators and Drivers, you will motivate and develop the team to create a customer-focussed approach within their role, whilst ensuring health & safety processes are adhered to at all times. Within this fast-paced role, you will monitor hire activity levels and produce monthly revenue and productivity reports whilst identifying opportunities for improvement.
Applicants applying for the role of Hire Manager should have/be:
- Significant experience working within a high-volume sales role preferably within the plant hire or construction industry
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Ability to engage with customers at all levels in the pursuit of increasing sales revenue and resolving any issues efficiently
- Excellent organisational skills and strong attention to detail with the ability to manage competing priorities effectively
- Proficient in MS Office packages including Word and Excel
As a GAP employee, you will enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we will take it from there.
Customer Service Desk Manager employer: Driver Hire - Borders
Contact Detail:
Driver Hire - Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Manager
✨Tip Number 1
Familiarise yourself with the plant hire and construction industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your knowledge of the market.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss your approach to motivating staff and improving team performance.
✨Tip Number 3
Prepare to discuss your experience with customer engagement. Think of specific instances where you've resolved issues or increased sales revenue through effective communication and relationship-building.
✨Tip Number 4
Brush up on your organisational skills by thinking of ways you've managed competing priorities in previous roles. Be prepared to share strategies that helped you stay on top of tasks while ensuring customer satisfaction.
We think you need these skills to ace Customer Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume sales roles, particularly within the plant hire or construction industry. Emphasise your leadership skills and any achievements that demonstrate your ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved sales revenue in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you've effectively managed competing priorities in a fast-paced environment.
Follow Application Instructions: Ensure you complete the application directly via the GAP Group website as instructed. Double-check that all required documents are uploaded and that your application form is filled out accurately before submitting.
How to prepare for a job interview at Driver Hire - Borders
✨Showcase Your Leadership Skills
As a Customer Service Desk Manager, strong leadership is key. Be prepared to discuss your experience in motivating and developing teams. Share specific examples of how you've successfully led a team in a high-pressure environment.
✨Demonstrate Customer Engagement
This role requires engaging with customers at all levels. Prepare to talk about your approach to customer service and how you've resolved issues efficiently in the past. Highlight any strategies you've used to increase sales revenue through customer interactions.
✨Highlight Organisational Skills
With competing priorities in a fast-paced environment, excellent organisational skills are essential. Be ready to explain how you manage multiple tasks effectively and provide examples of how you've maintained attention to detail in your previous roles.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, especially Word and Excel, is important for this position. Brush up on your skills and be prepared to discuss how you've used these tools to produce reports or manage data in your previous jobs.