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- Tasks: Lead and inspire a team to enhance performance in courier operations.
- Company: Yodel is a leading parcel delivery company focused on delivering great experiences.
- Benefits: Enjoy 31 days annual leave, private medical insurance, and partner discounts.
- Why this job: This role offers a chance to lead in logistics and make a real impact.
- Qualifications: Experience in a leadership role within distribution and logistics is essential.
- Other info: Yodel values diversity and is committed to equal opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Here at Yodel, we deliver more than just parcels; we deliver a great experience when it comes to your career too. Yodel is looking for a dynamic Courier Operations Manager who will lead and inspire a team to enhance performance across our final mile operation.
In this role, you will ensure a first-class customer experience through effective management of self-employed resources. This includes resource planning, maintaining operational and regulatory compliance, and overseeing performance management while adhering to established legal and health and safety standards.
Our service centres process millions of parcels weekly, bustling with activity essential to our business. Every role, from loading and scanning to driving, is crucial. As the Courier Operations Manager, your team will look to you for inspiration, support, guidance and during busy times, hands-on assistance as well.
Leading a dynamic team of Team Managers, Administrators, and Self-employed resources is a challenging yet rewarding task. Your leadership will significantly influence the efficient operation, planning, and overall performance of our service centres.
Duties will include but are not limited to:
- Courier Management
- Drive daily planning and execution of courier resource management.
- Build a stable network of couriers through effective interviewing, selection, and onboarding processes.
- Minimise business risk by ensuring all areas are adequately resourced.
- Communication & Engagement
- Maintain high levels of communication with self-employed delivery drivers.
- Conduct regular reviews and host quarterly forums to discuss updates and performance.
- Act as a company ambassador to create a positive candidate experience.
- Performance & Reporting
- Identify and resolve underperformance issues, escalating as necessary.
- Ensure tours are appropriately constructed and resourced within budget.
- Monitor and control budgets related to self-employed resources and ensure profitable operations.
- Onboarding & Training
- Ensure all new starters complete a comprehensive induction program with regular reviews.
- Continuously assess the effectiveness of the onboarding process.
- Stakeholder Relationships
- Build strong relationships with key stakeholders, including the SVC Manager and central resourcing team.
- Conduct base checks with facilities management to maintain high standards.
This is a perfect opportunity for someone highly organised, who has the ability to build relationships with all sorts of people and is experienced in distribution and logistics. Experience in a similar leadership role is crucial but we are every bit as interested in your ability to use your initiative to improve processes, think on your feet, lead from the front and get the best out of those around you.
Life as a Courier Operations Manager can be a challenge, but it comes with real rewards too. If you thrive on responsibility, you’ll enjoy being the person people turn to when there’s an issue. There’s a real satisfaction in knowing you’ve gone the extra mile to help someone.
We also offer generous benefits including an excellent pension, private medical insurance, 31 days annual leave, Partner discounts such as Nuffield Health, EE, The Cornish Company, Leicester Tigers, Laithwaite’s Wine, SoSweet, Skatehut and Virgin Wines. In addition to these great benefits, you will have access to Aviva Digi Care (healthcare support) and dedicated wellness initiatives with retail trust that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.
But more importantly, this is a rare chance to learn, lead and get stuck into a logistics management role for a market leader on a massive scale. Discover more now.
Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss.
Courier Operations Manager employer: Driver Hire Borders
Contact Detail:
Driver Hire Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Operations Manager
✨Tip Number 1
Familiarise yourself with Yodel's operations and values. Understanding their commitment to customer experience and operational excellence will help you align your leadership style with their expectations.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the Courier Operations Manager position, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous leadership experiences in logistics. Be ready to share specific examples of how you've improved processes, managed teams, and handled underperformance issues effectively.
✨Tip Number 4
Showcase your ability to build relationships with stakeholders. Think of examples where you've successfully collaborated with different teams or departments, as this is crucial for the role.
We think you need these skills to ace Courier Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and team management. Use specific examples that demonstrate your leadership skills and ability to improve processes, as these are key aspects of the Courier Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and Yodel as a company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly in courier management and stakeholder relationships.
Highlight Relevant Skills: Emphasise skills such as resource planning, performance management, and communication. Provide concrete examples of how you've successfully led teams and managed operations in previous roles to showcase your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a managerial role.
How to prepare for a job interview at Driver Hire Borders
✨Showcase Your Leadership Skills
As a Courier Operations Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivation and performance management.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle underperformance or operational challenges. Be ready to discuss specific situations where you've identified issues and implemented effective solutions, showcasing your initiative and critical thinking.
✨Know the Business Inside Out
Familiarise yourself with Yodel's operations, values, and the logistics industry as a whole. Understanding the company's goals and challenges will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
You may be asked to respond to hypothetical scenarios related to courier management and resource planning. Practice articulating your thought process and decision-making strategies in these situations to show your readiness for the role.