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- Tasks: Manage User Acceptance Testing and ensure software quality during project deliveries.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy hybrid working, generous holiday allowance, life assurance, and employee recognition awards.
- Why this job: Be part of a dynamic IT team with award-winning training and opportunities for career growth.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Work a minimum of 3 days per week in the Warrington Support Office.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst Are you ready to take the next step in your career with a company that truly appreciates your contributions and provides award-winning training opportunities? We have an exciting opportunity to join our IT team as an Applications Support Analyst. Role Overview: In the role of IT Application Support Analyst, you will manage the User Acceptance Testing (UAT) phase of projects, ensuring proper review and sign-off of technology changes by business stakeholders. This ensures the quality, reliability, and usability of software systems during project deliveries, in line with business requirements and functional designs within the IT function. The successful candidate will partake in the full SDLC (software delivery lifecycle) process, aligning business outcomes and requirements to designs, contributing to timeline estimation and planning. You will produce high-quality UAT test cases, reports on progress, and ensure UAT sign-off by the appropriate business stakeholders, including business product owners. Key Responsibilities: Influence key colleagues and manage relationships effectively while building long-term strategic partnerships. Communicate clearly and regularly with individuals at all levels. Diagnose and replicate customer issues to identify the root cause of problems. Contact customers to gather additional information and resolve issues. Serve as a secondary triage to determine whether an issue is due to a software bug or a training requirement. Develop test cases for end users concerning the application. Report progress during UAT cycles. Coordinate and facilitate user acceptance testing to ensure application readiness prior to release. UAT Responsibilities: User acceptance testing Test planning, case design, and execution Defect identification and reporting Regression testing The role offers hybrid working, with a minimum of 3 days per week in the Warrington Support Office. What we offer: You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. #J-18808-Ljbffr
IT Application Support Analyst employer: Driver Hire Borders
Contact Detail:
Driver Hire Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Analyst
✨Tip Number 1
Familiarise yourself with the software delivery lifecycle (SDLC) and be prepared to discuss how you've contributed to each phase in your previous roles. This will show us that you understand the process and can effectively manage UAT.
✨Tip Number 2
Brush up on your communication skills, as you'll need to interact with various stakeholders. Practice explaining technical concepts in simple terms, so you can clearly convey information during interviews.
✨Tip Number 3
Gather examples of how you've successfully diagnosed and resolved customer issues in the past. Being able to share specific instances where you identified root causes will demonstrate your problem-solving abilities.
✨Tip Number 4
Research our company culture and values, as well as the specifics of the role. Tailoring your conversation to align with what we value at StudySmarter will help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace IT Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Application Support Analyst. Familiarise yourself with User Acceptance Testing (UAT) and the software delivery lifecycle (SDLC) to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your experience in UAT, test case development, and any previous roles where you managed stakeholder relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled similar responsibilities in the past, particularly in diagnosing customer issues and managing testing processes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Driver Hire Borders
✨Understand the SDLC
Make sure you have a solid grasp of the software delivery lifecycle (SDLC). Be prepared to discuss how you've contributed to each phase in your previous roles, especially in relation to user acceptance testing (UAT) and how it aligns with business requirements.
✨Showcase Your Communication Skills
As an IT Application Support Analyst, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships and communicated complex technical issues to non-technical colleagues.
✨Prepare for UAT Scenarios
Since UAT is a key responsibility, think of specific scenarios where you developed test cases or facilitated testing. Be ready to explain your approach to identifying defects and ensuring application readiness before release.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've diagnosed and resolved customer issues in the past. Highlight your ability to determine whether problems are due to software bugs or require additional training, showcasing your analytical skills.
