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- Tasks: Provide exceptional customer service and manage a fleet of commercial vehicles.
- Company: Join Enterprise Mobility, a global leader in vehicle rental with a diverse fleet.
- Benefits: Enjoy 25 days holiday, life assurance, and discounts on car rentals.
- Why this job: Gain valuable skills, enjoy career progression, and make a real impact in a supportive environment.
- Qualifications: No driving licence needed; just strong communication and IT skills.
- Other info: Promote from within policy ensures your talent can take you far!
The predicted salary is between 24000 - 36000 £ per year.
We're Enterprise Mobility, a family-owned, world-class portfolio of brands with the largest and most diverse privately-owned fleet in the world, a $35 billion turnover and nearly 90,000 team members. This global network operates the Enterprise Rent-A-Car brand, as well as the National Car Rental and Alamo Rent A Car brands, Enterprise Flex-E-Rent, Enterprise Car Club and many more - in over 90 countries and territories.
Join us in our Flex-E-Rent team at our Glasgow Depot, and we will offer you the freedom to explore your potential and to progress forward on your own career path.
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.
You will join our depot team for in-person coaching and attend online training sessions with our Talent Development team, learning valuable business skills from capable mentors. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our focus on employee development ensures that you will have a well-rounded training experience, and the Customer Assistance Representative role offers fantastic progression opportunities via our in-house training and development roadmap.
We encourage all our employees to be the best they can be, and we reward your commitment as you progress on our development roadmap, where you can increase your salary by £1000 in your first year in the role. As you complete each task on the training roadmap, your understanding and competence in that area will be assessed and accredited by your leadership team. There will be lots of different knowledge checks and activities along the way, so you will always be taking the next step in your learning with us.
On your completion of the roadmap (which usually takes around 10 months), you will earn your first promotion to Senior Customer Assistance Representative, and the development opportunities don’t stop there! You will then be eligible to join our leadership development programme where you will learn more about Fleet Logistics and Strategy, Marketing, Revenue Management, Accounting, Human Resources, and Operations, working towards a further promotion to Lead Customer Assistance Representative and earning bonuses as you build your skills to prepare you for management opportunities and future career growth with Enterprise.
Hours: 42.5 per week, Monday - Friday, 07:30/8:30 - 16:30/17:30
Location: Enterprise Flex-E-Rent, 39 Nuneaton St, Glasgow G40 3JT
Responsibilities:
- Providing exceptional customer service and supporting operations through excellent administration skills and close attention to detail.
- Developing new business and building on current relationships.
- Focusing on revenue opportunities and cost controls.
- Communicating effectively with customers, vendors, and colleagues.
- Learning about sales techniques, problem-solving strategies, and conflict management.
Key tasks/responsibilities include:
- Building customer relationships.
- Communication in person, over the phone, and via email.
- Marketing the business and building long-term relationships.
- Account Management duties.
- Handling customer requests.
- Problem solving.
- Working to deadlines.
- Administration duties.
- Management of multiple deadlines in a wide variety of administrative and operational tasks.
- Working as part of a team and individually when required.
- Working in a fast-paced environment.
This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don’t delay and apply today!
Qualifications:
- No Driving Licence is required for this role - Just the ability to commute to and from the office.
- Business standard IT skills, including Microsoft Excel & Outlook.
- Excellent communication and customer care skills.
- Strong interpersonal and teamwork skills.
- Experience of handling customer service enquiries via email, phone, and in person.
- The ability to pass a security check that includes Criminality, Financial and Employment References.
Benefits:
- 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service).
- Life Assurance - x3 Salary.
- Short and Long Term Disability.
- Pension plan including stakeholder contribution and profit share.
- Relocation assistance policy.
- Employee Assistance Programme - Support on physical, mental and financial wellbeing.
- My Purpose My Time - x1 day annually to volunteer at a charity/organisation of your choice.
- Maternity/Paternity/Adoption/Shared Parental leave.
- Worldwide discounted car rental hire for personal, family, and friends use.
- Enterprise Car Club membership discount.
- Cycle to work scheme.
- Many more partner discounts.
Our promote from within policy means you can go as far as your talent will take you.
Customer Assistance Representative - Glasgow employer: Driver Hire Borders
Contact Detail:
Driver Hire Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Glasgow
✨Tip Number 1
Familiarise yourself with the Enterprise Flex-E-Rent division by visiting their website. Understanding their services and customer base will help you tailor your conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on effective interaction with customers and colleagues. Consider role-playing scenarios with friends or family to build confidence in handling various customer service situations.
✨Tip Number 3
Network with current or former employees of Enterprise Flex-E-Rent on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or worked effectively in a team, as these will demonstrate your suitability for the role.
We think you need these skills to ace Customer Assistance Representative - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistance Representative role. Focus on customer service experience, communication skills, and any administrative tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Enterprise Flex-E-Rent that appeal to you and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, emphasise your business standard IT skills, particularly in Microsoft Excel and Outlook. Also, mention your ability to handle customer service enquiries effectively, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Assistance Representative position.
How to prepare for a job interview at Driver Hire Borders
✨Research the Company
Before your interview, take some time to learn about Enterprise Flex-E-Rent and its services. Understanding their commercial vehicle rental division will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Assistance Representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through examples of past experiences or during the interview itself.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past where you successfully resolved issues or built relationships, as this will highlight your problem-solving skills and customer care abilities.
✨Highlight Teamwork Experience
Since the role involves working both individually and as part of a team, be ready to discuss your experiences in collaborative environments. Share examples that showcase your ability to work well with others and contribute to team success.
