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- Tasks: Join our team as a Claims Administrator, handling claims and supporting our rental fleet.
- Company: Enterprise Mobility is a global leader in transportation services with a family-owned ethos.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for growth.
- Why this job: Be part of a successful company that values its people and offers a dynamic work culture.
- Qualifications: No prior claims experience needed; just bring your problem-solving skills and great communication.
- Other info: Work 40 hours a week, Monday to Friday, in a commutable location with public transport access.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to announce new opportunities for Claims Administrators to join our Rental Claims Services department at Enterprise Mobility's European Head Office in Egham, Surrey.
Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.
The Claims Transfer Representative (CTR) assists with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitate acceptance of liability exposures for claims on our rental fleet. Claims experience is not required; full training will be provided.
Responsibilities- Handle telephone coverage for Rental Claims Services (RCS) mainline
- Update system notes and data fields
- Maintain a current workflow (diary)
- Research and identify payment/refund queries
- Distribute incoming digital mail and email
- Gather supporting documentation to facilitate the establishment of new RCS vendors
- Communicate effectively with renters, insurance carriers and other parties as necessary.
- Successfully manage conflict during difficult or emotional situations
- Respond promptly and appropriately to requests (insurance information, Rental agreements etc.) from renters, insurance carriers and internal contacts
- Promptly notify supervisor/manager when a claim needs to be reassigned to a claims adjuster
- Document/explain reasons for decisions and recommendations
- Determine primacy of liability coverage according to laws and marketing agreements
- Provide legal foundation for coverage positions
- Determine potential sources of liability coverage through phone contact and/or information searches
- Facilitate transferring liability exposures to appropriate liability carriers
- Verify limits of available coverage
- Identify claims that require handling by a claims adjuster and distribute
- Determine excess exposure potential and no liability exposure claims
- Time management skills, deadline orientated
- Ability to work well as part of a team
- High levels of attention to detail
- Problem solving skills and ability to manage conflict
- Great communication skills both verbal and written
- Flexibility to adapt to change and manage a large and varied workload
Hours: 40 hours per week Monday-Friday: 8.00am to 5.00pm
Location: Enterprise House, Egham, Surrey, TW209FB Commutable via Public Transport
How to Apply: We take great care in our recruitment process to find the ideal candidate. The first step is our application form, which takes about 15 minutes to complete. If your application is successful, one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview. Finally, you will be invited to attend an interview with the hiring manager and have the chance to meet the team.
Claims Administrator employer: Driver Hire Borders
Contact Detail:
Driver Hire Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the rental claims process and common terminology used in the industry. This will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can prepare you for managing conflict effectively, which is crucial for this position.
✨Tip Number 3
Research Enterprise Mobility and its values. Understanding the company culture and mission will allow you to align your answers with what they are looking for in a candidate during the interview.
✨Tip Number 4
Be prepared to discuss your time management strategies. Since the role requires handling a large and varied workload, showcasing your ability to prioritise tasks will make you stand out.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Claims Administrator position. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your attention to detail, communication skills, and ability to manage conflict, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Use specific examples to demonstrate how your skills and experiences make you a great fit for the Claims Administrator role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Driver Hire Borders
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Claims Administrator. Familiarise yourself with terms like 'liability coverage' and 'claims adjuster' so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
Since the role involves communicating with renters and insurance carriers, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed conflict or communicated complex information clearly.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've had to solve problems or manage conflicts. The interviewer will be looking for your ability to think critically and handle difficult situations, so have specific examples ready.
✨Demonstrate Attention to Detail
As a Claims Administrator, attention to detail is crucial. Be ready to explain how you ensure accuracy in your work, whether it's through double-checking data or maintaining organised records. This will show that you take pride in your work.
