Tech Services Lead Delivery Manager

This role will work within the Digital and Data Directorate within the Delivery and Service Management Team. The Tech Services Lead Delivery Manager is a senior technology role, responsible for ensuring that changes to existing technology or the introduction of new technology is delivered to meet agreed business requirements. This is a critical role in the context of building sustainable capability to operate, support and improve services in the DVSA. You will lead multi-disciplinary and matrix managed teams across Tech Services. You will build and continuously improve the delivery profession within Tech Services. In addition, you will lead and direct your team by establishing a profession enabling them to deliver their projects.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

You will be responsible for driving a learning culture that promotes effective change to staff at all levels within the business, delivering projects, products and services that meet user needs. Using the most appropriate project approach, you will be able to lead teams within Technology Services and the wider organisation. Working with Business/Service owners you will lead multi-functional teams covering Infrastructure, User Services, Commercial, Contract Management, Information management & Security and wider agency teams to deliver large scale, complex, technical projects.

You will set, lead and implement the strategy for resource management, which may include third party delivery resources ensuring effective supplier management processes are in place to drive value. You will be responsible for ensuring adherence of services and/or project deliverables are in line with cross government standards and internal governance processes. Ensuring the delivery management functions projects are delivered to time, cost and quality targets.

Your responsibilities will include, but aren't limited to:

• Delivering projects using the appropriate methodology, learning & iterating frequently.
• Ensuring delivery of solutions that meet user needs, in line with Agency strategy.
• Working with the Project stakeholders to ensure project roadmaps are visible and the flow of work into delivery is prioritised appropriately.
• Leading the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team.
• Assessing the maturity of teams and coaching them to higher levels of maturity through professional development.
• Managing budgets, setting targets for and reporting on value delivered as part of wider DVSA commitments to public sector spend.
• Setting standards for collaboration and planning for dispersed teams against a blend of both home and office working in a way that maximises value to the agency.
• Regular engagement with the Corporate Senior Leadership Team in the development and execution of Digital, Data, Technology and/or Cyber security services.
• Frequent engagement with Service Managers or Business owners in the evolution of the Technology Services and processes through prioritisation.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

To be successful in this role you will need to have the following experience:

• Proven experience in delivering programmes or large projects, with significant knowledge and understanding of project delivery practice.
• Proven ability to lead and develop highly skilled delivery teams who focus on delivering measurable value.
• Proven experience balancing multiple priorities and dealing with ambiguity.
• Experience in matrix-managing multi-disciplinary teams.
• Experience of working with and successfully influencing non-technical business stakeholders.
• Experience in building and developing high performing teams.

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week. Occasional travel to other offices will be required, which may involve overnight stays. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Alongside your salary of £57,515, Driver and Vehicle Standards Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.