Remote Enforcement Manager in Swansea

This job is with Driver and Vehicle Standards Agency , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary Can you deliver high-quality casework while maintaining excellent service standards in a fast-paced operational environment? Have you successfully managed complex investigations or casework, ensuring fair and consistent outcomes? Are you committed to delivering a quality service and driving continuous improvement? If so, we'd love to hear from you! Join a specialist team responsible for supporting compliance, consistency, and high standards across DVSA's enforcement activities. Working closely with operational colleagues and a wide range of stakeholders, the team provides expert advice, oversight, and assurance to help protect road safety and ensure regulatory requirements are applied fairly and effectively. This is an opportunity to contribute to meaningful work that has a direct impact on public confidence, industry compliance, and the delivery of DVSA's strategic objectives. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday. Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA. Job description Join the Remote Enforcement Office (REO) and play a key role in supporting DVSA's enforcement strategy across Great Britain. Leading a team of Compliance Support Officers and Examiners, you will drive performance, develop capability, and ensure the delivery of a high-quality, consistent service. Working with a wide range of internal and external stakeholders, you'll make informed decisions, provide expert guidance, and contribute to road safety and regulatory compliance through effective enforcement and operator oversight. Your responsibilities will include, but aren't limited to: Working collaboratively with the REO management team, wider business and external stakeholders. Engage with all team members to ensure that all staff are working as a team and are engaged with the wider business. Execute management responsibilities effectively and in line with DVSA policies and processes; working with, leading and acting as a role model for team members and colleagues. Determine and plan the team requirements, including allocatingresources and prioritising. Review casework and endorse recommendations, ensuring quality and consistency throughout the teams. Ensure our people are suitably skilled, review performance and agree bespoke personal development plans for each team member. Work with REO teams, internal departments and other stakeholders, to design and implement remote schemes in relation to vehicle, traffic and light vehicle. Embrace and contribute to change and innovation, encourage others and support team members. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. For further information on the role, please read the role profile Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn. To be successful in this role you will need to have the following experience: Experience delivering quality casework and managing investigations, with a strong focus on providing an excellent service and achieving consistent outcomes. Strong communication and stakeholder engagement skills, with the ability to provide clear feedback, guidance, and professional support to colleagues and partners. Knowledge of DVSA roadside enforcement activities, operator regulatory frameworks, and confidence using Microsoft applications and operational systems to support decision-making. Required Qualification/Professional Memberships Have vocational related qualification in Motor Vehicle Maintenance