Driver and Vehicle Standards Agency is seeking a Service Delivery Manager to lead the delivery and continual improvement of IT services that support operational objectives. You will monitor performance with stakeholders and suppliers, manage risks and escalations, and drive service improvements to deliver reliable, value-for-money services.
You will work closely with customers and DVSA teams to ensure services meet business needs and achieve excellent customer outcomes.
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IT Service Delivery Lead — SLAs & Continuous Improvement in Swansea employer: Driver and Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises inclusivity and employee well-being, offering a generous pension contribution of 28.97% and 25 days of annual leave, which increases with service. With a strong focus on professional development, employees have access to various training opportunities and flexible working arrangements, fostering a supportive work culture that values collaboration and customer service excellence.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
