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- Tasks: Build and maintain strong relationships with customers while resolving issues effectively.
- Company: Join the DVSA, dedicated to making Britain's roads safer and more sustainable.
- Benefits: Enjoy a generous pension contribution, 25 days annual leave, and more.
- Why this job: Make a real difference in road safety and customer service while growing your career.
- Qualifications: Experience in client relationship management and data analysis is essential.
- Other info: Be part of a team that values innovation and sustainability in transport.
The predicted salary is between 36000 - 60000 £ per year.
Can you build and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we would love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We are working hard to:
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 public holidays.
Senior Customer Relationship Manager employer: Driver and Vehicle Standards Agency
Contact Detail:
Driver and Vehicle Standards Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DVSA on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relationship management. We should be ready to showcase our problem-solving skills and how we’ve handled tough situations in the past.
✨Tip Number 3
Show off our data skills! Brush up on any relevant tools or software that can help us analyse customer data. Being able to discuss how we use data to improve relationships will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Senior Customer Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Relationship Manager role. Highlight your experience in building strong relationships and resolving client issues, as these are key aspects of the job.
Showcase Your Data Skills: Since the role involves working with numbers and data analysis, don’t forget to mention any relevant experience you have. We want to see how you've used data to improve customer relationships or drive decisions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with clients, so a bit of your unique voice can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Know Your Numbers
As a Senior Customer Relationship Manager, you'll need to be confident with data analysis. Brush up on relevant metrics and KPIs that relate to customer satisfaction and relationship management. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with clients. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to manage client relationships effectively.
✨Understand the DVSA's Mission
Familiarise yourself with the DVSA's goals and initiatives. Knowing how they aim to improve road safety and customer services will help you align your answers with their mission during the interview. It shows genuine interest and preparation.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the organisation. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Ask about their approach to customer relationship management and how they measure success.
