Remote Enforcement Manager

This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job

Can you deliver high-quality casework while maintaining excellent service standards in a fast-paced operational environment? Have you successfully managed complex investigations or casework, ensuring fair and consistent outcomes? Are you committed to delivering a quality service and driving continuous improvement? If so, we'd love to hear from you!

Join a specialist team responsible for supporting compliance, consistency, and high standards across DVSA's enforcement activities. Working closely with operational colleagues and a wide range of stakeholders, the team provides expert advice, oversight, and assurance to help protect road safety and ensure regulatory requirements are applied fairly and effectively. This is an opportunity to contribute to meaningful work that has a direct impact on public confidence, industry compliance, and the delivery of DVSA's strategic objectives.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Find out more about what it's like working at DVSA.

Job description

Join the Remote Enforcement Office (REO) and play a key role in supporting DVSA's enforcement strategy across Great Britain. Leading a team of Compliance Support Officers and Examiners, you will drive performance, develop capability, and ensure the delivery of a high-quality, consistent service. Working with a wide range of internal and external stakeholders, you'll make informed decisions, provide expert guidance, and contribute to road safety and regulatory compliance through effective enforcement and operator oversight.

Your responsibilities will include, but aren't limited to:

• Working collaboratively with the REO management team, wider business and external stakeholders.
• Engaging with all team members to ensure that all staff are working as a team and are engaged with the wider business.
• Executing management responsibilities effectively and in line with DVSA policies and processes; working with, leading and acting as a role model for team members and colleagues.
• Determining and planning the team requirements, including allocating resources and prioritising.
• Reviewing casework and endorsing recommendations, ensuring quality and consistency throughout the teams.
• Ensuring our people are suitably skilled, reviewing performance and agreeing bespoke personal development plans for each team member.
• Working with REO teams, internal departments and other stakeholders, to design and implement remote schemes in relation to vehicle, traffic and light vehicle.
• Embracing and contributing to change and innovation, encouraging others and supporting team members.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

Person specification

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

To be successful in this role you will need to have the following experience:

• Experience delivering quality casework and managing investigations, with a strong focus on providing an excellent service and achieving consistent outcomes.
• Strong communication and stakeholder engagement skills, with the ability to provide clear feedback, guidance, and professional support to colleagues and partners.
• Knowledge of DVSA roadside enforcement activities, operator regulatory frameworks, and confidence using Microsoft applications and operational systems to support decision-making.

Required Qualification/Professional Memberships

Have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration OR National C.P.C. in Road Operations or City & Guilds Level 2 Tachographs or equivalent.

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation. Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role.

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Applicants must hold a full and current UK driving licence.

Qualifications

• Have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration OR National C.P.C. in Road Operations or City & Guilds Level 2 Tachographs or equivalent.

Behaviours

We'll assess you against these behaviours during the selection process: Leadership, Making Effective Decisions, Communicating and Influencing.

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation. The selection process for this role will be:

• Stage 1: Sift of CV and personal statement
• Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements: Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following: Sound understanding and knowledge of DVSA's roadside and enforcement activities and the regulatory frameworks for operators. Use of Microsoft programs, such as Power BI, Excel, Word, PowerPoint and Enforcement Management Systems. Experience in the management and investigation of operators. Ability to provide feedback, guidance and engage professionally with employees and external and internal stakeholders.

Should a large number of applications be received, an initial sift may be conducted using the 250 word lead experience point - Sound understanding and knowledge of DVSA's roadside and enforcement activities and the regulatory frameworks for operators. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview. The sift will take place week commencing 28th September 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements: Behaviours - Leadership, Making Effective Decisions and Communicating and Influencing. Experience Strengths The interviews will take place week commencing 12th October 2026. This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site.

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD).

Nationality requirements

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Contact point for applicants

Job contact: Gareth Prismick, Email: gareth.prismick@dvsa.gov.uk

Recruitment team: Email: dftrecruitment.grs@cabinetoffice.gov.uk