Senior Infrastructure Engineer - Digital Workplace in Nottingham

DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. Our Digital Workspace team designs, builds and supports the devices, software and digital services that help DVSA colleagues work effectively wherever they are. We are focused on delivering a modern, secure and reliable digital experience, using automation, cloud management and user insight to continually improve our services. The team works across Microsoft and Apple platforms, using technologies such as Microsoft 365, Copilot, Intune, Autopilot, Defender for Endpoint, Apple Automated Device Enrolment, Digital Employee Experience tools, enterprise browsers and Netskope network security.

This is a chance to work in a forward-looking Digital Workplace team where your work will make a visible difference. You will help shape national services, improve the day-to-day experience of colleagues across DVSA, support more sustainable technology choices, and contribute to an organisation whose work has a direct impact on road safety. If you enjoy working with modern workplace technology, improving services for users and delivering high-quality digital services that make a real difference, we would love to hear from you.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Working within the Infrastructure team as a Senior Engineer, you will play a crucial role in supporting, monitoring, and maintaining the organisation's cloud and digital infrastructure. You will be responsible for delivering or assisting with the delivery of programs and projects, providing support, guidance, and/or delivery when core infrastructure services are impacted or consumed. You will be instrumental in driving improvements to deliver new and updated core infrastructure services, based on clear evidence and according to business and user needs, to ensure maximum value is achieved from services.

You will identify and implement functional, performance, and quality improvements to the core infrastructure estate. You will proactively monitor to identify issues or opportunities in core infrastructure services and have the ability to design, plan, implement, and release necessary changes according to the needs of the business. You will provide support to end users and IT teams to ensure appropriate use of the core infrastructure.

Responsibilities include but are not limited to:

• Drive improvements to deliver new and updated core infrastructure services, according to business and user needs, based on clear evidence, to ensure maximum value is achieved from services.
• Drive automation throughout the core infrastructure estate, adopting modern approaches, such as Infrastructure as Code, where relevant.
• Maintenance of core infrastructure services through identifying problems through analysis and proactively supporting resolution including documenting causes and remedies.
• Identifying and implementing functional, performance and quality improvements to the core infrastructure estate.

You may hold or be willing to work towards the following qualifications: ITIL Foundation.

Required experience:

• Engage and communicate with colleagues of all levels, with the ability to present technical ideas and concepts in the language of the business and its users.
• Highly developed problem solving and analytical skills, with the ability to translate user and business needs into practical, appropriate technical solutions.

The role is part of the Government Digital and Data profession and utilises an enhanced Capability-Based Pay Framework which provides access to a Digital and Data allowance. The base pay is £44,241. In addition to this, the role includes a Digital and Data allowance of up to £14,756. The value of allowance awarded will be based on an assessment of your skills and experience as demonstrated through the selection process.

Working hours, office attendance and travel requirements:

• Full time roles consist of 37 hours per week.
• Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.
• Occasional travel to other offices will be required, which may involve overnight stays.
• This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

Behaviours we'll assess you against during the selection process include Working Together.

Technical skills we'll assess you against during the selection process include:

• Service Focus - Level: Working
• Ownership and Initiative - Level: Working
• Troubleshooting and Problem Resolution - Level: Practitioner
• Coding and Scripting - Level: Awareness
• IT Infrastructure - Level: Practitioner

Alongside your salary of £44,241, Driver and Vehicle Standards Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

We are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.