Driver and Vehicle Standards Agency is seeking a Service Delivery Manager to lead the delivery and continual improvement of IT services that support operational and strategic objectives. You will work with customers, stakeholders and suppliers to monitor performance, manage risks and drive service improvements.
You will hold suppliers accountable for outcomes, ensure service levels are met, and guide junior colleagues while aligning activities to DVSA priorities and customer value.
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IT Service Delivery Lead — SLAs & Improvements in Nottingham employer: Driver and Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises inclusivity and employee well-being, offering a generous pension contribution of 28.97% and 25 days of annual leave, which increases with service. With a strong focus on professional development, employees have access to various training opportunities and flexible working arrangements, fostering a supportive work culture that values collaboration and customer service excellence.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
