Cross Systems Manager in Nottingham

The role holder is responsible for effective performance and continuous development of a number of DVSA's major business systems, including the Driving Test Control System, Driver CPC Recording and Evidencing Systems and core areas of the Testing and Registration System.

The role holder manages, develops and leads the DTCS and CPC Systems team in conjunction with the Business Systems manager, matrix manages the associate the DTCS and CPC systems manager [both HEO] and across the Business Systems team to ensure all individuals develop the skills required to support all operational systems. They will also support services delivered via our online practical test booking portals.

Your responsibilities will include, but aren't limited to:

• Alongside the Business Systems Managers, manage the business systems to ensure that they provide our stakeholders and customers with the required services.
• Ensure they perform to the best possible level in liaison with ICT and external IT suppliers.
• Monitor system performance and use to identify any issues and define and implement solutions, attend the SRM.
• Ensure performance data/information is updated internally and at Gov.UK.
• Act as the system owner within formal project governance for a level of major and minor developments to these systems.
• Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual.
• Responsible for test strategy for business systems. Ensure different types of testing are employed as appropriate (from external users out to performance and/or pen tests).
• Act as the team's point of contact, when the Head of Business Systems is not available, to provide and ensure that contributions (directly provided or gained from other team members) to briefings, comms, FoIs etc. are provided to time.
• Support the management, develop of staff to ensure they are trained with the skills required.

To be successful in this role you will need to have the following experience:

• Experience of managing integrated systems providing critical business services.
• Experience of implementing developments to system functionality and managing change for users.
• Experience of engagement with senior stakeholders.
• Management of risk based testing of transactional websites including accessibility & usability, plus the ability to define test strategies.
• Development of requirements for ICT systems including internet services.
• An understanding of how product and service management work together.
• Good working knowledge of the driver & ride practical test systems/service.

Full time roles consist of 37 hours per week. Regular travel to other offices (Newcastle or Nottingham) will be required especially during initial training, which may involve overnight stays. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

Alongside your salary of £44,241, Driver and Vehicle Standards Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.