Business Support Manager in Nottingham

This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job

Job summary

The role will support the Digital & Data Directorate Senior Management Team (SMT) by ensuring all directorate documentation, including customer-facing materials, is maintained to the highest standard. The postholder will deliver quality service, ensuring robust governance processes are in place and acting as a key contact for corporate governance requirements, directorate planning, and reporting.

Responsibilities include obtaining and collating statistical data or other information for directorate reporting or in response to high-level queries, such as parliamentary questions. The postholder will assure the Digital and Data senior team by keeping directorate plans current and managing the directorate's progress on audit recommendations. Working directly with the Senior Management Team and Digital and Data PA, the postholder will attend meetings as necessary, involving initiatives across the directorate, and will log and follow up on action points. Your responsibilities will include, but aren't limited to:

• Ensure that governance processes are in place, that team risk registers, PDP logs and planning documents are being maintained; provide a quality review and assurance role for key directorate products.
• Compile any statistical information that may be required to enable responses to Parliamentary Questions, other corporate queries, Cabinet Office, and HM Treasury returns.
• Quality assure the information from other team members for inclusion in any response of this type.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Person specification

Required experience: To be successful in this role you will need to have the following experience:

• Excellent verbal and written communication and stakeholder relationship skills with people from all grades and working backgrounds.
• Experience of compiling and analysis of statistics and use of reporting tools.
• Strong practical day to day knowledge of Microsoft applications, particularly Word, Excel, Teams, and SharePoint.
• Experience of managing documentation and governance processes with an eye for detail.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week. Regular travel to other offices will be required, which may involve overnight stays. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role.

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Offered Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation. As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The selection process for this role will be:

• Stage 1: Sift of CV and personal statement
• Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Experience - you will be asked to provide a CV (unlimited wordcount).
• Behaviours - you will be asked to provide a 250-word statement on each the following Behaviours: Working Together, Managing a Quality Service, Delivering at pace.

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element 'Managing a Quality Service'. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place week commencing 15th June.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours: Managing a Quality Service, Working Together, Delivering at Pace.

The interviews will take place week commencing 6th July. This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements). If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Further information on nationality requirements.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Contact point for applicants

Job contact: DVSA Digital Recruitment Team

Email: Digitalrecruitment@dvsa.gov.uk

Recruitment team Email: dftrecruitment.grs@cabinetoffice.gov.uk