At a Glance
- Tasks: Manage and support DVSA internet services, ensuring smooth system performance and user experience.
- Company: Join a forward-thinking organisation dedicated to improving driver services.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Empowering environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in public services while developing your technical skills.
- Qualifications: Experience in web systems management and strong problem-solving abilities.
The predicted salary is between 36000 - 60000 £ per year.
This role provides technical knowledge and advice to enable day to day management and support of the DVSA internet services (IBS and OBS) and other core Driver's services systems. The post holder will be closely involved with system developments from the initial specification and requirements gathering, through to rigorous system testing prior to release. Additionally, the post holder will identify, progress and prioritise issues and defects relating to the live systems.
The role holder will work in a team that manages the DVSA’s practical test online services by managing changes, providing workarounds to system defects, and working with 3rd party suppliers to maintain system performance. They will be a subject matter expert when contributing to customer support enquiries and when dealing with internal and external stakeholders.
Responsibilities:- Ensure smooth running of the systems and monitor performance using monitoring tools, analytics tools, and customer feedback processes.
- Provide responses to customer support / correspondence for system related complaints / queries.
- Take responsibility for changes and improvements to the systems, so that they provide good and/or improved user experience and value for money.
- Plan and manage the testing of system changes and fixes prior to release.
- Maintain and develop web accessibility and usability standards for DVSA online services using information from internal sources, external sources and GDS etc.
- Direct line management of a Web Systems Administrator and team below on a day‑to‑day basis including monitoring individual performance and driving personal development.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Web Systems Manager in Newcastle upon Tyne employer: Driver and Vehicle Standards Agency
As a Web Systems Manager at DVSA, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With an impressive pension contribution of 28.97% and generous annual leave that increases with service, we offer a rewarding environment where you can thrive. Our commitment to flexible working options ensures a healthy work-life balance, making DVSA an excellent employer for those seeking meaningful and impactful work in the public sector.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Web Systems Manager in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Driver and Vehicle Standards Agency values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Driver and Vehicle Standards Agency might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Driver and Vehicle Standards Agency!
✨Direct Apply to Driver and Vehicle Standards Agency
Let's not forget to apply directly through the Driver and Vehicle Standards Agency website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Web Systems Manager in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Driver and Vehicle Standards Agency.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Driver and Vehicle Standards Agency. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
