Driver and Vehicle Standards Agency seeks a Service Delivery Manager to lead the delivery and continual improvement of IT services, ensuring they meet business needs and deliver excellent customer outcomes. You will work with customers, stakeholders, suppliers, and colleagues to monitor performance, manage risks, issues, and escalations, driving service improvements and value.
You will hold suppliers accountable, maximise value for money, and ensure services remain reliable, aligned with
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IT Service Delivery Leader — Drive Impact & Improvement in Newcastle upon Tyne employer: Driver and Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises inclusivity and employee well-being, offering a generous pension contribution of 28.97% and 25 days of annual leave, which increases with service. With a strong focus on professional development, employees have access to various training opportunities and flexible working arrangements, fostering a supportive work culture that values collaboration and customer service excellence.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
