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- Tasks: Design and improve end-to-end services using data and user insights.
- Company: Join the DVSA Service Design and User Research team, focused on impactful public services.
- Benefits: 28.97% pension contribution, 25 days annual leave, flexible working options.
- Why this job: Make a real difference in public service design while collaborating with diverse teams.
- Qualifications: Experience in service design and a passion for user-centred approaches.
- Other info: Empowering environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Responsibilities:
- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
EEO / Disability Confidence:
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Senior Service Designer in Leeds employer: Driver and Vehicle Standards Agency
Contact Detail:
Driver and Vehicle Standards Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the DVSA or similar fields on LinkedIn. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects. Make it easy for potential employers to see how you tackle problems and create user-centred solutions.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with journey mapping and prototyping in a way that resonates with the DVSA's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Service Designer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design, user research, and collaboration with multi-disciplinary teams. We want to see how your skills align with our mission!
Showcase Your Process: When detailing your past projects, focus on your design process. Explain how you framed problems, mapped journeys, and translated insights into designs. We love seeing a clear thought process that led to successful outcomes!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick as a designer. Share your passion for user-centred design and how you can contribute to our community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Know Your Service Design Fundamentals
Brush up on your service design principles and methodologies. Be ready to discuss how you've applied problem framing, journey mapping, and prototyping in past projects. This will show that you understand the core responsibilities of the role.
✨Showcase Your Collaboration Skills
Since you'll be working with multi-disciplinary teams, prepare examples of how you've successfully collaborated with different stakeholders. Highlight your experience working with user researchers, developers, and content designers to create user-centred designs.
✨Demonstrate Your User-Centric Approach
Be prepared to talk about how you've translated user research insights into actionable designs. Share specific examples where your designs improved user experience and met accessibility regulations, as this is crucial for the DVSA.
✨Engage with the Community
Express your enthusiasm for developing a user-centred design community. Discuss any initiatives you've led or participated in that focused on best practices and continuous improvement in service design. This shows your commitment to growth and collaboration.
