Driver and Vehicle Standards Agency seeks a Service Delivery Manager to lead critical IT services delivery and continual improvement. You will monitor performance, manage risks and supplier relationships, and drive service enhancements to achieve value and strong customer outcomes.
You will collaborate with stakeholders, define SLAs/OLAs, and coach Associate Service Delivery Managers, ensuring knowledge bases stay accurate and up-to-date.
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IT Service Delivery Lead — Stakeholder & Improvement employer: Driver and Vehicle Standards Agency
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises inclusivity and employee well-being, offering a generous pension contribution of 28.97% and 25 days of annual leave, which increases with service. With a strong focus on professional development, employees have access to various training opportunities and flexible working arrangements, fostering a supportive work culture that values collaboration and customer service excellence.
Contact Details:
Driver and Vehicle Standards Agency Recruitment Team
