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- Tasks: Lead a high-performing team and manage complex casework in a fast-paced environment.
- Company: Join the Driver and Vehicle Standards Agency, an inclusive employer supporting the LGBTQ+ community.
- Benefits: Enjoy a generous pension contribution, 25 days annual leave, and career development opportunities.
- Other info: Be part of a dynamic team focused on continuous improvement and excellence.
- Why this job: Make a real impact by ensuring fair outcomes in transport regulation and licensing.
- Qualifications: Proven leadership skills and experience in regulatory or operational environments.
The predicted salary is between 40000 - 50000 £ per year.
This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the job
Can you lead a high-performing team, manage complex casework, and ensure critical legal deadlines and quality standards are consistently met? Have you built strong working relationships with senior stakeholders and delivered results in a fast-paced, regulatory or operational environment? Are you an inspiring leader who can develop others, bring clarity to complex processes, and ensure hearings are supported by accurate, well-prepared evidence? If so, we'd love to hear from you!
The Hearing Centre Team Manager sits at the heart of the Office of the Traffic Commissioner (OTC), supporting the statutory work of the Traffic Commissioners who regulate and license HGV, LGV, and PSV operators, oversee driver standards, and adjudicate on key transport matters. This role leads a dedicated team responsible for preparing casework for public inquiries and hearings, ensuring evidence is robustly collated, deadlines are met, and all activity aligns with statutory and operational requirements.
Working closely with commissioners, legal parties, and internal teams, you will help deliver fair and efficient outcomes, while driving team performance and continuous improvement.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays.
Hearing Centre Team Manager employer: Driver and Vehicle Standards Agency
Contact Detail:
Driver and Vehicle Standards Agency Recruiting Team
dftrecruitment.grs@cabinetoffice.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Centre Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Driver and Vehicle Standards Agency on platforms like LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Hearing Centre Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and case management. We should also think of examples from our past experiences that showcase our ability to meet deadlines and manage complex situations effectively.
✨Tip Number 3
Showcase our passion for the role! During interviews, let’s express why we’re excited about supporting the statutory work of the Traffic Commissioners. This enthusiasm can set us apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Hearing Centre Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hearing Centre Team Manager role. Highlight your experience in leading teams and managing complex casework, as well as any relevant achievements that align with the job description.
Showcase Your Leadership Skills: We want to see how you inspire and develop others! Share specific examples of how you've built strong relationships with stakeholders and led a team to success in a fast-paced environment. This will help us understand your leadership style.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the responsibilities of the role. We appreciate clarity, especially when it comes to complex processes!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Hearing Centre Team Manager and the specific challenges faced in regulatory environments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed complex casework or improved team performance. Be ready to discuss your approach to developing others and how you ensure clarity in complex processes.
✨Build Rapport with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you'll communicate effectively with them. Share experiences where you've built strong relationships and delivered results in fast-paced environments. This will demonstrate your ability to collaborate and influence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in the role and how you would address them. This will show that you're proactive and ready to tackle the demands of the job.