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- Tasks: Build and maintain strong relationships with customers while resolving issues effectively.
- Company: Join the DVSA, dedicated to making Britain's roads safer and more sustainable.
- Benefits: Enjoy a generous pension contribution, 25 days annual leave, and more.
- Why this job: Make a real difference in road safety and customer service while growing your career.
- Qualifications: Strong relationship management skills and confidence in data analysis.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Can you build and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we would love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We are working hard to:
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 public holidays.
Senior Customer Relationship Manager in Guildford employer: Driver and Vehicle Standards Agency
Contact Detail:
Driver and Vehicle Standards Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DVSA on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relationship management. We should be ready to showcase our problem-solving skills and how we’ve handled tough situations in the past.
✨Tip Number 3
Show off our data skills! Be ready to discuss how we’ve used data analysis to improve customer relationships. It’s all about demonstrating that we can make informed decisions based on numbers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the DVSA team!
We think you need these skills to ace Senior Customer Relationship Manager in Guildford
Some tips for your application 🫡
Show Your Relationship Skills: When writing your application, make sure to highlight your experience in building and maintaining strong relationships. Use specific examples that showcase how you've successfully managed client relationships and resolved issues.
Be Data Savvy: Since the role involves working with numbers and data analysis, don’t shy away from mentioning your analytical skills. Include any relevant experience or tools you’ve used to analyse data and how it helped improve customer relationships.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the job listing to demonstrate that you understand what we’re looking for and how you fit into our mission at DVSA.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Driver and Vehicle Standards Agency
✨Know Your Numbers
As a Senior Customer Relationship Manager, you'll need to be confident with data analysis. Brush up on relevant metrics and KPIs that relate to customer satisfaction and relationship management. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle challenges effectively and maintain strong relationships.
✨Research the DVSA
Familiarise yourself with the DVSA's mission and recent initiatives. Understanding their goals, like making roads safer and improving services, will help you align your answers with their values and show genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. Don’t hesitate to ask for clarification if needed; it demonstrates your commitment to understanding the client's needs.
