Chief Delivery Officer (£84,501)

This job is with Driver and Vehicle Standards Agency, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job

The Chief Delivery Officer is a key Digital and Data leader in DVSA, who is accountable for developing and delivering against DVSA's digital delivery strategy and capability and ensuring a focus on enhancing end-user experiences. Alongside the Director of Digital & Data (D&D), Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA.

Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions of GB citizens and businesses every year right through to internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers, User Research and Delivery professionals, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL) pa.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Job description

Lead DVSA's digital delivery function, shaping strategy, capability, and culture to deliver high-quality, user-focused services at national scale. Oversee large multidisciplinary teams, major budgets, and a complex portfolio of digital services used by millions. Drive transformation to agile, product-centric delivery, improve performance and resilience, and champion innovation. Build strong partnerships across government and suppliers to deliver efficient, secure, and continuously improving digital services that meet user and business needs.

Your responsibilities will include, but aren't limited to:

• Lead DVSA's Digital & Data delivery function, setting strategy, vision, and direction.
• Deliver large-scale, user-focused digital services used by millions annually.
• Lead and develop multidisciplinary teams across engineering, design, and analysis.
• Manage significant budgets and complex delivery portfolios.
• Drive transformation to agile, product-centric and continuously improving ways of working.
• Ensure reliable, secure, and resilient live digital services with strong performance outcomes.
• Build strategic relationships across government, suppliers, and senior stakeholders.
• Champion innovation, modern technologies, and data-driven decision-making to improve service.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Person specification

To be successful in this role you will need to have the following experience:

• Significant experience of leading in a digital and continuously improving service organisation, including experience of leading large teams, both directly and virtually comprising of internal colleagues and services through suppliers.
• Excellent knowledge across a wide range of technologies, disciplines and platforms across software engineering, security, data interchange, data management, etc.
• Creating digital strategies and solutions.
• Leading cross-functional development teams.
• Significant software development, business analysis and service design experience.
• Solid understanding of Cloud computing environments.
• Experience of operating services focused on the practical application of agile development methods and leading delivery teams in an Agile/Lean/Continuous Delivery environment.
• Experience of growing digital talent and capability through multiple approaches, such as in-sourcing, apprenticeships, attraction and retention strategies as well as skilled use of outsourced and contractual models with multiple services, projects, stakeholders and suppliers.

Additional Information

Working hours, office attendance and travel requirements: Full time roles consist of 37 hours per week. Regular travel to other offices will be required, which may involve overnight stays. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

Behaviours: We'll assess you against these behaviours during the selection process: Seeing the Big Picture, Making Effective Decisions, Changing and Improving, Managing a Quality Service, Leadership, Working Together.

Benefits: Alongside your salary, Driver and Vehicle Standards Agency contributes towards you being a member of the Civil Service Defined Benefit Pension scheme. Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.